About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking a Customer Service Representative to join their Sales team in Los Angeles, CA. This is an on-site, full-time role focused on delivering excellent customer experiences in a call-center environment while supporting sales and client retention objectives.

• Answer inbound customer calls and emails; log interactions and outcomes in the CRM.
• Resolve account, billing, product, and service inquiries with professionalism and accuracy.
• Meet daily/weekly performance targets (call quality, resolution time, customer satisfaction).
• Support sales activities including identifying opportunities to up-sell or cross-sell.
• Follow provided scripts and escalate complex issues to supervisors as needed.
• Participate in in-house training and coaching to develop sales and customer-service skills.
• Work overtime when required to meet business needs.

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Who We’re Looking For

Confidential Client welcomes applicants from diverse backgrounds and explicitly encourages Former Military Personnel and Veterans to apply due to the valued teamwork, discipline, and leadership qualities they bring.

• Team-oriented with a positive, professional attitude.
• Comfortable working in a structured, KPI-driven environment.
• Strong communication skills and a customer-first mindset.
• Reliable availability for a full-time, on-site schedule and occasional overtime.

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Qualifications

• 2+ years of customer service experience in a call center or high-volume support environment.
• Fluent in English; fluency in Spanish is a strong plus.
• Basic computer skills: Microsoft Excel, Word and familiarity with email systems (e.g., Microsoft Exchange).
• Ability to learn sales processes and CRM tools quickly.
• No specific educational degree required; related experience and aptitude for sales/customer service are valued.

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Compensation & Benefits

• Estimated pay: $49,503 per year (estimated).
• Hourly rate of pay + overtime (paid as applicable).
• Medical, dental and vision insurance.
• Term life insurance and 401(k) retirement plan with company match.
• Paid Time Off (vacation, personal and sick days).
• In-house training and opportunities for advancement into sales, team leadership, and management roles.

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Location & Schedule

• Worksite: Los Angeles, CA — on-site (not remote).
• Employment type: Full-time.
• Schedule may include occasional overtime based on business needs.

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Additional Notes

• Training is provided — candidates without formal business education but with relevant skills and a desire to learn are encouraged to apply.
• Confidential Client is committed to reasonable accommodation for applicants and employees. If you need an accommodation to participate in the application or interview process, please let Careertakes know.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.