Customer Service Rep I
The Customer Service Rep I is an entry-level technical support role within the Customer Care group, focused on supporting digital solutions, troubleshooting, and quality assurance activities. This position involves assisting with ERP implementation, handling tier one technical issues, and collaborating closely with IT and other departments to enhance customer care processes. It offers an opportunity to develop technical expertise and contribute to process improvements in a fast-paced environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Service & Digital Solutions (biotech/pharma preferred).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
This contract, entry-level role supports a Confidential Client’s Customer Care team as a Digital Solution Specialist (Customer Service Rep I). You will provide tier‑one technical support and assist with testing, documentation, and implementation activities for digital tools (ERP, CRM, phone systems, OCR, web interfaces). This is an onsite position based in San Diego, CA. Strong interest in technology, attention to detail, and a desire to learn are essential.
What You’ll Do
- Build working knowledge of digital tools and technologies used by Customer Care and act as a technical resource for the team
- Triage and document technical issues and escalate to IT/development when appropriate
- Manage and update Help Desk tickets for Customer Care under supervision
- Troubleshoot system-related problems across ERP, phone systems, web interfaces, OCR, and other integrated platforms
- Participate in testing, validation, and go‑live support for new and updated systems
- Assist with creating functional requirements, test scripts, and system documentation
- Provide Tier 1 technical support and backup order‑processing assistance
- Help gather post‑deployment feedback and contribute process improvement ideas and automation suggestions
- Assist with basic reporting, queries, and data gathering for Customer Care metrics
- Attend daily team meetings and represent the Customer Care group in internal meetings with mentorship
- Perform other duties and projects to support professional development
Minimum Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 0–2 years of customer service experience in an office setting
- Strong verbal and written communication skills
- High attention to detail and accuracy
- Proficiency with MS Office (Excel, Word, Outlook)
- Demonstrated reliability and ability to work onsite with flexible scheduling
- Strong desire to learn technical concepts and grow professionally
Preferred Qualifications
- Bachelor’s degree in Business, Information Systems, or related field
- 1–2 years customer service experience in biotech, pharma, or a related industry
- Basic familiarity with ERP and CRM systems
- Exposure to order processing, OCR troubleshooting, or data entry
- Analytical thinking and initiative to prioritize tasks and propose improvements
- Interest in digital transformation and quality assurance processes
Compensation
- Pay Rate: $24.00 per hour (based on experience)
- Estimated annual equivalent: ~$54,541
- Employment type: Contract — Onsite in San Diego, CA
(Compensation is provided as listed by our client and may be adjusted based on experience and applicable laws.)
Work Environment & Physical Demands
While performing this job, you will primarily work in an office setting with occasional exposure to laboratory or warehouse areas. Standard office equipment and computer use are required.
Why join
- Hands‑on entry point into digital transformation and ERP/CRM projects
- Mentorship from cross‑functional teams (Customer Care Digital Transformation Leader, IT, and Development)
- Opportunity to develop technical skills, testing and QA experience, and process improvement impact
- Access to additional opportunities through Careertakes' third‑party recruiting platform
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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