About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services (Biotech/Pharma).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Job Summary

Confidential Client is hiring an entry-level Digital Solution Specialist (Customer Service Rep I) to support Customer Care digital tools and tier‑1 technical support in a biotech/pharma customer‑service environment. This is an onsite role in La Jolla, CA. Pay rate: $23–$24 / hour (W2). Contract duration: 6+ months, Monday–Friday, 8:30 AM–5:00 PM.

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What You’ll Do

This role blends customer service with technical support and testing for digital solutions used by Customer Care.

• Build working knowledge of digital tools that support Customer Care and become a technical resource for the team
• Assist with troubleshooting and resolving tier‑1 issues across ERP, CRM, phone systems, web interfaces, OCR, and other integrated platforms
• Manage and update Help Desk tickets and maintain clear documentation of issues and resolutions
• Participate in requirements gathering, functional testing, validation, and go‑live support for an upcoming ERP implementation
• Support development of functional requirements and test scripts under supervision
• Assist communication and escalation between Customer Care and IT/Development teams
• Help prepare department reports, queries, and data gathering for Customer Care metrics
• Provide regular status updates on assigned tasks and learning milestones
• Attend daily team meetings and represent the Customer Care group in internal discussions with mentor support
• Perform other duties and projects as assigned to support professional development

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Essential Qualifications

• 0–2 years of customer service experience in an office setting; 1–2 years preferred in biotech, pharma, or a related industry
• Bachelor’s degree or equivalent combination of education and experience
• Basic familiarity with Enterprise Resource Planning (ERP) systems
• Basic exposure to Customer Relationship Management (CRM) systems
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Ability to prioritize, take initiative, and work independently under supervision
• Interest in technology, process improvement, and learning technical concepts quickly
• Proficient with MS Office (Excel, Word, Outlook)

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Preferred Qualifications

• Bachelor’s degree in Business, Information Systems, or related field
• Any experience with AI tools, digital transformation, or quality assurance/testing
• Previous exposure to order processing or data entry

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Compensation & Schedule

• Pay: $23–$24 per hour (W2)
• Employment type: Full‑time (contract, 6+ months)
• Schedule: Monday–Friday, onsite, 8:30 AM – 5:00 PM
• Location: Onsite in La Jolla, CA

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Location & Work Style

• Work is onsite in La Jolla, California (92121 area). Applicants must be legally authorized to work in the U.S.
• This role will collaborate closely with IT and cross‑functional teams; comfortable working in a fast‑paced, evolving environment.

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Notes

• Confidential Client and Careertakes are committed to a fair hiring process. Recruiters may use standard screening tools; human decision‑making is final.
• We have removed direct employer contact details from this posting; any inquiries should be routed through Careertakes.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.