Customer Service Representative (Entry-Level)
The Customer Service Representative at Confidential Client in Bend, OR, is responsible for managing inbound and outbound customer communications, sourcing sales opportunities, and handling accounts receivable. This entry-level role requires strong organizational, communication, and problem-solving skills, with opportunities for growth into leadership positions within a supportive team environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client (IT industry) is seeking an Entry-Level Customer Service Representative to join their Bend, OR office. This is a full-time, on-site role for a motivated customer-focused individual who thrives on phone/email communication, supports accounts receivable tasks, and helps convert inbound leads into sales opportunities. This position is an excellent fit for someone looking to develop their customer service and sales-support skills with clear pathways for career growth.
What You’ll Do
- Source warm sales opportunities via inbound lead follow-up and outbound calls/emails
- Qualify and document customer needs and requirements
- Support accounts receivable tasks and basic billing follow-up
- Manage high-volume phone and email communications with a professional phone presence
- Troubleshoot customer questions and escalate complex issues appropriately
- Organize workload, prioritize tasks, and work independently when needed
Qualifications
- High school diploma required; Bachelor’s degree preferred
- Strong verbal and written communication skills
- Comfortable handling numbers; strong basic math skills
- Prior accounts receivable or billing experience highly preferred
- Proficient with spreadsheets, databases, and common office software (e.g., Microsoft Excel, Word, PowerPoint)
- Reliable, organized, and able to manage time effectively in a team environment
Compensation & Benefits
- Pay range: $37,000–$40,000 per year
- Medical, dental, vision, and life insurance plans
- Matched 401(k)
- PTO, vacation, and sick leave
- FSA program
- Opportunities for advancement into leadership roles and access to training/certifications
Why Join
This role provides on-the-job training, exposure to sales-support and billing processes, and clear growth paths within an established IT-focused organization. You’ll work in a collaborative team environment in Bend, OR, and gain practical experience that supports moving into higher-responsibility customer success or sales roles.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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