About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking a Customer Service Associate Analyst to join their Customer Services team in Tampa, FL (hybrid). This entry-level role focuses on delivering timely, professional support to government and corporate clients, logging and resolving cases, and supporting end-to-end file transmissions through treasury/web application infrastructure.

• Provide first-level technical and account support via phone and email for federal agencies and financial institutions
• Log, own, and manage cases through to timely resolution; update clients on status regularly
• Perform operational tasks across functions, follow defined procedures, and prepare basic reports and analyses
• Troubleshoot application and file transmission issues; escalate to next-level support when necessary
• Interact with internal teams and external partners to coordinate fixes and preventative measures
• Support high-profile and sensitive client needs with appropriate risk assessment and compliance awareness
• Assist with root-cause analysis and recommend process or system improvements

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Qualifications

• 0–2 years of relevant experience in help desk, application support, or customer service preferred
• Proven customer-service and relationship-building skills
• Strong written and verbal communication skills (phone/email)
• Basic troubleshooting and case-management skills; familiarity with ticketing systems preferred
• Ability to follow established procedures and escalate appropriately
• Bachelor’s degree or equivalent experience
• Must be able to pass employer and government background screening

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Compensation & Benefits

• Salary range (Primary location, full-time): USD 48,180 – 63,140 per year
• Benefits may include medical, dental & vision, 401(k), life/accident/disability insurance, wellness programs, and paid time off (benefits vary by jurisdiction and eligibility)

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Location & Schedule

• Primary location: Tampa, FL (33603) — Hybrid work model
• Schedule: Mid-shift (approx. 12:30 PM – 9:00 PM)
• Employment type: Full-time
• Background and government screening required for this role

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Why Apply via Careertakes

• Confidential, third-party recruiter supporting the hiring process
• We adhere to best practices used by third-party recruiters: clear role expectations, targeted skills matching, and timely communication
• Applicants may be matched to additional opportunities on the Careertakes platform

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.