Customer Reliability Engineer or Technical Specialist (Entry Level)
The entry-level Customer Reliability Engineer or Technical Specialist at Confidential Client supports customer facilities by troubleshooting mechanical seal and equipment issues, performing failure analysis, and making technical recommendations. Under supervision, the role involves hands-on training with mechanical seals, data evaluation, and collaboration with internal teams and customers to improve equipment reliability and operational efficiency.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This is an entry-level Reliability Engineer / Technical Specialist role supporting a Confidential Client’s customers. Under close supervision you will receive formal training and participate in on-site customer support activities. You will learn to troubleshoot mechanical seal and rotating-equipment issues, perform failure analysis, make routine technical recommendations, and document findings in reliability systems. The role requires coordination with customer teams, local service offices, and sales representatives to help reduce downtime and improve equipment performance.
Key Responsibilities
- Assist operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation.
- Perform failure analysis on mechanical seals and record findings in the client’s reliability management software.
- Review customer applications and recommend appropriate seal solutions and auxiliary equipment.
- Troubleshoot field applications; analyze, evaluate, and help rectify seal operation problems and failures.
- Communicate technical findings clearly — orally and in writing — including preparing reports and presentations for internal teams and customer contacts.
- Recommend material changes, modifications, or installation/assembly adjustments as needed to improve performance.
- Observe and report field performance results; collect and analyze customer data in coordination with local teams and sales representatives.
- Coordinate and schedule on-site work to comply with partnership agreements and customer requirements.
- Estimated pay: $81,469 per year (estimated)
Qualifications
- High school diploma or equivalent required; Bachelor of Science in Mechanical Engineering preferred.
- Experience (or coursework) with mechanical seals, rotating equipment, or basic engineering principles is preferred.
- Strong computer skills, including Microsoft Office; comfortable entering data into software systems.
- Familiarity with machining practices a plus.
- Strong written and verbal business communication skills.
- Able to manage multiple priorities in a demanding environment and complete tasks efficiently.
- Able to work effectively on diverse, cross-functional teams.
Preferred / Nice-to-have
- Hands-on experience with mechanical equipment teardown/assembly through internships or technical programs.
- Prior exposure to reliability software or failure-analysis workflows.
- Experience making technical recommendations to internal or customer stakeholders.
What We Offer
- Structured training and mentorship to grow technical reliability skills and field experience.
- Opportunity to work directly with customer facilities and cross-functional teams.
- Competitive compensation and benefits (offered by our client).
- An inclusive workplace supported by employee resource groups and recognition programs.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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