Customer Reliability Engineer or Technical Specialist (Entry-Level)
The Customer Reliability Engineer or Technical Specialist works on-site at customer facilities to evaluate, recommend, and support mechanical seal and equipment solutions that improve mean time between repairs (MTBR). This role involves direct customer interaction, installation oversight, data analysis using reliability software, and providing technical training and support to enhance operational efficiency and reliability. The position requires strong technical, communication, and leadership skills, with travel as needed to support customer assignments.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, mission-critical flow control solutions for the energy and process industries (mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is recruiting an entry-level Customer Reliability Engineer or Technical Specialist to support on-site customer reliability programs in the energy and process industries. The role focuses on evaluating mechanical seals and rotating equipment, supporting installations and commissioning, collecting and analyzing field data, and helping customers improve uptime and reliability.
What You’ll Do
- Review customer applications and proactively recommend improvements to mean time between repairs (MTBR) with oversight from account managers and regional engineers.
- Analyze customer systems and submit recommendations using the client’s application data tools.
- Direct installation and commissioning of mechanical seals and auxiliary support systems at customer facilities.
- Observe, collect, and evaluate field data and report results using reliability management software (examples: ServiceMax or equivalent).
- Maintain equipment surveys and documentation; communicate recommendations clearly to customers, vendors, and internal stakeholders.
- Deliver technical presentations and training for maintenance and operations personnel as required.
- Assist customers with Management of Change activities and collect new equipment data sheets for engineering review.
- Lead or mentor customer reliability personnel on-site when assigned.
- Travel as required to support on-site assignments.
Qualifications
- Bachelor of Science in Mechanical Engineering preferred for the Customer Reliability Engineer title.
- High school diploma or equivalent required for the Technical Specialist title.
- Hands-on experience or coursework with mechanical seals, rotating equipment, and basic engineering principles.
- Familiarity with labor reporting, work order variances and ERP/MRP systems (QAD, MFG-PRO, SAP, or equivalent).
- Experience with continuous improvement activities (Kaizen, SMED, Lean) is a plus.
- Strong PC skills, proficiency in MS Office, and familiarity with machining practices.
- Understanding of manufacturing financial aspects and ability to manage multiple priorities in a high-pressure environment.
- Strong training, leadership, facilitation, influencing, negotiation, and interpersonal skills.
- Effective written and verbal business communication skills.
- Flexibility to work varied hours, including weekends when required.
- Experience working in diverse, global teams is advantageous.
Compensation & Benefits
- Estimated pay: $87,238 per year (estimated).
- Job grade and final compensation will be determined based on qualifications and relevant experience.
- Benefits and additional compensation details will be provided by the hiring organization during the interview process.
Additional Information
- Travel: The candidate must be willing and able to travel as needed to support assignments.
- Confidentiality: All application information will be kept confidential and handled according to EEO guidelines.
- Employer disclosure: This role is posted on behalf of a Confidential Client. Careertakes is acting as a third-party recruiting platform supporting this hiring process.
- Anti-fraud notice: The hiring process will never require payment to participate. Do not share payment information in response to job application requests.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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