About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is hiring Contact Representatives to provide centralized sales and service support to Major Accounts and Fleet Management teams. This role handles incoming and outbound customer interactions across phone, email, chat, portals and integrations, and coordinates activity between dealers, customers and internal teams.

• Provide centralized sales and service support to Major Accounts and Fleet Management teams
• Answer and manage incoming and outbound inquiries via phone, email, chat, service portals and other customer channels
• Coordinate activities between dealers, customers, and internal sales and service teams
• Troubleshoot issues, resolve inquiries and present proactive solutions in alignment with Service Level Agreements
• Accurately document interactions to track activity, status and response time
• Manage escalations, high-priority accounts and complex service inquiries as appropriate to level
• Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
• Assist with dealer invoice processing, including reviews consistent with fleet and warranty guidelines
• Build and maintain strong relationships with dealers, customers and internal partners
• Contribute to continuous improvement initiatives and assist with onboarding and training

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Who You Are

• Customer-focused, professional communicator — the “face and voice” of the business
• Detail-oriented with strong interpersonal and organizational skills
• Comfortable working in a fast-paced, high-volume environment and managing multiple systems
• Able to handle escalations and high-priority customer needs with sound judgment
• Collaborative team player who contributes to process improvements
• Adaptable to hybrid or on-site work and occasional after-hours, weekend or holiday coverage as needed
• Developing or established subject-matter expert depending on level

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Education & Experience

Customer Relationship Center Contact Representative I (entry-level)

• Bachelor’s degree (no experience required), OR
• 2‑year degree + 2–3 years’ relevant experience, OR
• 5 years of relevant experience (no degree)

Customer Relationship Center Contact Representative II (mid-level)

• Bachelor’s degree in a business-related field strongly preferred, OR
• 2‑year degree + 5+ years’ experience, OR
• In lieu of degree: 7–10 years’ experience with 2–3 years’ customer-contact experience in a sales or service systems support role

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Skills, Experience & Abilities

• Experience level will vary by position level (I–II)
• Knowledge of major accounts and fleet sales/service platforms
• Mechanical proficiency with forklifts (primarily for more advanced levels)
• Strong keyboarding skills for high-volume environments
• Proficiency with Microsoft Excel, Word and Access
• Ability to apply customer service principles, technical knowledge and best practices
• Experience troubleshooting complex issues and coordinating service solutions
• Proven ability to execute independently while contributing to team goals

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Additional Information

• Employment type: Full‑time (40 hours/week)
• Work model: Hybrid or on-site depending on team assignment; comfortable working in proximity with others or remotely
• Travel: Minimal / none
• Relocation assistance: Not indicated
• This role supports end-to-end customer satisfaction across the product sales and service lifecycle and requires daily relationship building with dealers and customers
• Responsibilities include sales/service communications, parts response, inventory coordination and OEM invoice/support activities

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What We Offer

Confidential Client offers competitive pay and a comprehensive benefits package including paid time off; medical, dental, vision and life insurance; employer-sponsored profit sharing and 401(k). Tuition reimbursement, opportunities for growth and development, and hybrid work options may be available depending on role.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.