About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This Customer Experience Representative role supports execution of customer freight orders and delivers an outstanding customer experience. Key responsibilities include:

• Promote and build positive customer relationships through regular engagement and solution-oriented conversations to maximize freight potential and growth
• Monitor on-time delivery, damage-free service, and billing accuracy
• Proactively respond to internal and external customer requests by checking load status and resolving issues to minimize service failures
• Schedule pick-up and delivery appointments, optimizing transit time and meeting customer expectations
• Enter and maintain customer orders and tracking information in the order management system
• Obtain and document approvals for accessorial charges and spot rates for assigned customers
• Serve as a primary point of contact for customers regarding load updates, capacity availability, and operational questions
• Collaborate with operations teams to ensure accurate handoffs and timely resolution of exceptions

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Schedule

• Friday through Monday, 6:00 AM – 4:00 PM

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Qualifications

Minimum qualifications:

• Bachelor’s degree OR High School Diploma/GED plus 1–2 years of customer service or sales experience
• Authorized to work in the United States (this position is not eligible for employment-based sponsorship)

Preferred qualifications:

• Clear, professional written and verbal communication across multiple channels
• Comfortable adapting to changing assignments and processes
• Ability to maintain composure under pressure and manage competing priorities
• Professional demeanor when interacting with difficult or escalated situations
• Sales-focused with a track record or aptitude for meeting/exceeding customer expectations
• Customer-centric mindset and a desire to deliver measurable service outcomes

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Compensation & Benefits

• Estimated pay: $51,009 per year (estimated; actual starting pay may vary based on skills, education, experience, and geography)
• Eligible for annual bonus and incentives in accordance with company plans (when applicable)
• Benefits for full-time employees may include: medical, dental, vision, 401(k), life insurance, short- and long-term disability, paid time off (vacation and sick), parental leave, and paid holidays — subject to eligibility and plan terms

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About the Employer

Confidential Client is a leader in the transportation and logistics space operating within the Customer Services industry. The organization emphasizes a people-first culture, clear career paths, and competitive benefits. This role offers opportunities for development in customer operations, freight execution, and logistics account support.

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Other important details

• Job type: Full‑time
• This role may require the ability to perform essential job functions with reasonable accommodations available to qualified applicants with disabilities.
• Confidential Client is committed to making recruitment and application processes accessible; applicants who need an accommodation may request it during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.