About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services (Transportation & Logistics).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Under routine supervision, you will support execution of customer freight orders to meet volume goals and deliver exceptional service. You will be a primary point of contact for assigned customers and work closely with operations to ensure on-time, damage-free delivery and accurate billing.

• Promote positive customer relationships through regular engagement and solution-oriented communication to maximize freight potential and customer growth.
• Monitor shipments and support on-time delivery, damage prevention, and correct billing.
• Proactively respond to internal and external customer inquiries by checking load status and resolving service issues.
• Schedule pickup and delivery appointments with a focus on optimizing transit time and meeting customer expectations.
• Enter and maintain order information in the order management system to track loads and provide accurate data to operations teams.
• Obtain and document approval for accessorial charges and spot rates when required.
• Serve as a point of contact for capacity availability and load updates.

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Qualifications

Minimum qualifications:

• High school diploma or GED required.
• Up to 1–2 years of customer service or sales experience, OR a bachelor’s degree.

Preferred qualifications:

• Clear written and verbal communication skills; able to transmit and interpret information across channels.
• Ability to adapt to new processes and changing priorities.
• Maintain composure under pressure and manage multiple priorities effectively.
• Professional demeanor when interacting with difficult or escalated customers.
• Sales-oriented mindset with a focus on meeting or exceeding customer expectations.
• Customer-centric attitude and commitment to delivering high-quality service.

Additional details:

• Relocation assistance available for internal candidates only.
• This position is not eligible for employment-based sponsorship.

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Compensation & Benefits

• Estimated pay: $70,106 per year (estimated). Actual starting pay may vary based on skills, experience, education, and geography.
• This role may be eligible for annual bonus and incentive programs based on company performance and plan terms.
• Benefits for full-time employees may include: medical, dental, vision, 401(k), life insurance, short- and long-term disability, paid time off (vacation and sick time), parental leave (maternity and parental leave as described by the client), and paid holidays. Benefits are subject to eligibility and plan terms.

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Why Join

• Work in a fast-paced Customer Services role within the transportation & logistics space, supporting high-volume freight operations.
• Gain experience with national-scale operations and opportunities for career advancement.
• Join a team that values inclusive hiring and provides reasonable accommodations during the application and employment process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.