About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Customer Experience Representative II (ICS) in Lowell, AR. This role is focused on managing and executing customer freight orders, delivering exceptional service for a larger and/or more complex customer base, and supporting operations teams to ensure on-time, damage-free delivery and accurate billing.

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What You’ll Do

• Promote and maintain positive customer relationships by proactively engaging customers and providing solutions to meet their freight and logistics goals.
• Monitor and support on-time delivery, damage-free service, and accurate billing for assigned accounts.
• Proactively respond to internal and external inquiries by checking load status and resolving issues to minimize service failures.
• Schedule pick-up and delivery appointments, optimizing transit time and meeting customer expectations.
• Enter and manage customer orders in the order management system to track loads and share information with operations teams.
• Obtain and document approvals for accessorial charges and spot rates as needed.
• Serve as a point of contact for load inquiries, capacity availability, and routine escalations.
• Leverage subject-matter knowledge to assist team members with small escalations and specialty services.

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Qualifications

Minimum qualifications:

• High School Diploma / GED plus 2–3 years of customer service or sales experience; OR
• Bachelor’s degree plus 1 year of customer service or sales experience.

Preferred / strong contributors:

• Demonstrated ability to communicate clearly across phone, email, and internal systems.
• Comfort handling multiple priorities and maintaining composure under pressure.
• Professionalism when interacting with difficult individuals or escalations.
• Sales-focused mindset with the ability to identify upsell or growth opportunities.
• Experience with order management, scheduling, or logistics customer support is a plus.

This position is not eligible for employment-based sponsorship.

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Compensation & Benefits

• Estimated pay (example shown on source listing): $54,225 per year — actual starting pay may vary based on skills, education, experience, location, and other qualifications.
• This role may be eligible for annual bonus and incentives in accordance with company plans.
• Typical benefits for full-time roles include medical, dental, and vision coverage; 401(k); life insurance; short- and long-term disability; paid time off (vacation and sick); parental leave policies; and paid holidays. Exact benefits and eligibility will be provided by the confidential client.

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Additional Information

• Employment type: Full-time.
• Work location: Lowell, AR (on-site / local).
• Industry: Customer Services.
• This posting describes the general nature and level of work but is not an exhaustive list of duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.