CUSTOMER EXPERIENCE COORDINATOR
The Customer Experience Coordinator at Confidential Client is an entry-level role focused on managing customer interactions, resolving issues, and supporting administrative functions to enhance overall customer satisfaction. This position requires strong communication, problem-solving, and organizational skills to coordinate customer inquiries, order processing, and related tasks within a collaborative team environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
Confidential Client is hiring an entry-level Customer Experience Coordinator to support customer inquiries, order processing, and issue resolution at their Highland Park, TX location. This role is a great opportunity to grow in customer service operations, learn cross-functional processes (including inventory/warehouse tasks), and contribute to improving the end-to-end customer experience.
What You’ll Do
- Handle inbound customer contacts via phone, email, and chat; respond promptly and professionally.
- Process and enter orders; track delivery status and follow up as needed.
- Manage customer claims and purchase orders; escalate complex issues to appropriate teams.
- Serve as a resource for internal associates regarding customer experience procedures.
- Maintain accurate records of customer interactions and resolutions.
- Assist with basic warehouse and inventory tasks when needed.
- Provide basic analysis using established procedures to solve routine problems.
- Perform other administrative duties and projects as assigned.
What we’re looking for
- Bachelor’s degree in a related field or equivalent education/experience.
- 0–2 years relevant experience (entry-level OK).
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- High level of integrity when handling sensitive or confidential information.
- Proficient with Microsoft Office (Excel, Word, Outlook).
Competencies & skills
- Customer-focused with strong problem-solving ability.
- Organized and detail-oriented.
- Comfortable following standard procedures and escalating when necessary.
- Team player who can coordinate across functions.
- Willingness to learn warehouse/inventory basics.
Compensation & benefits
- Estimated base (per source): $43,193 per year (estimated).
- Competitive benefits package including 401(k) company match, employee purchase discounts, and tuition reimbursement.
- Career development and internal promotion opportunities.
- Veterans, transitioning service members, and active military are strongly encouraged to apply.
Additional information
- Employment type: FULL_TIME
- Req ID: 95840
- Location: Highland Park, TX (on-site)
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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