About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Customer Engagement Manager (field-based, outside sales) to manage an established book of local accounts across the greater Metro Detroit area. This role focuses on relationship-building, account retention, and expanding service adoption (e.g., leasing, maintenance, fleet services). You will be the local face of the business — visiting customers, identifying upsell opportunities, and ensuring service delivery and satisfaction.

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Compensation & Earning Potential

• Base salary: $55,000/year, plus commission.
• Total on-target earnings (OTE): approximately $70,000/year.
• First-year realistic take-home (ramp): ~ $60,000 (commission builds as you scale your book).
• Pay range (posted): $55,000 — $80,000 per year.

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Territory & Travel

• Territory covers roughly an 80-mile radius around Troy, MI (greater Metro Detroit).
• Travel: local, daily — you are home every night; no overnight travel required.
• Estimated local travel for customer meetings: approximately 20–30%.
• Mileage reimbursement provided.
• Choice of cell phone reimbursement or company-provided phone.

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Key Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular in-person and virtual contact with customers to meet requirements and drive retention.
• Develop and execute a territory sales penetration plan to expand wallet share.
• Segment accounts by growth opportunity, renewal/retention risk, and priority.
• Present services and solutions to customer buying influencers and build trusted relationships.
• Collaborate with internal teams to identify and execute upsell/solution opportunities.
• Facilitate communication between customers and internal departments or approved vendors.
• Ensure contracted services are delivered and maintain customer satisfaction metrics.
• Conduct regularly scheduled account reviews and monitor voice-of-customer (VOC) feedback.
• Keep CRM updated with timely, account-specific details and interactions.
• Proactively anticipate and resolve customer issues; share best practices for efficient fleet/leased-asset use.

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Additional Responsibilities

• Performs other duties as assigned.

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Who We're Looking For

This is a people-first, field-based sales role ideal for someone who enjoys meeting customers in person, building long-term relationships, and driving value through consultative selling. Candidates new to transportation or fleet work are welcome — training is provided. The role suits entry-level or early-career sellers who are coachable and motivated to grow.

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Skills & Abilities

• Sales and consultative selling skills
• Account management and relationship-building
• Negotiation skills
• Comfort with learning contractual leasing and pricing (training provided)
• Strong organization and CRM discipline

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Qualifications

• Bachelor’s degree in business, marketing, transportation, or equivalent experience preferred.
• Prior customer service or sales experience is a plus; coachable candidates without direct sales history are encouraged to apply.
• Required: 2+ years providing service to customers.
• Required: 2+ years selling to customers.

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Travel

• Local, daily travel required for customer meetings (approx. 20–30%). Home every night — no overnight travel.

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Job Category & Employment Type

• Job Category: Outside Sales
• Employment Type: Full-time

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Benefits

For full-time employees: comprehensive health and welfare benefits including medical, prescription, dental, vision, life and disability options; paid time off (vacation, illness, bereavement, family/parental leave); and a tax-advantaged 401(k) retirement plan. Additional bonus/commission and long-term incentive eligibility may apply.

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Culture & Commitment

Confidential Client values respect, collaboration, and growth. You’ll be trusted to make an impact and given room to develop your career while contributing to a team focused on innovation and safety.

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Security & Recruitment Notes

• The hiring organization will communicate only from official company channels and will never request payment, banking details, or personal information outside of formal application processes.
• Some roles may require employment and education verification, motor vehicle record checks, road tests, or customer-specific badging/background checks.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.