About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a remote Customer Care Representative to deliver exceptional service to policyholders. This is an entry-level, full-time contact center role with a clear career development path into Claims and Operations. The position is 100% remote, based with an authoritative location of San Antonio, TX.

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What You’ll Do

As a Customer Care Representative you will be the first point of contact for policyholders and will:

• Provide courteous, empathetic, and accurate service on inbound calls about policies, billing, and claims
• Initiate and explain the claims process, coordinate damage appraisals, and arrange rental cars when needed
• Accurately process policy changes and billing requests
• Promote digital self-service options to customers
• Use multiple systems and applications with attention to accuracy and data security
• Commit to required training and scheduled work hours; maintain a dedicated, distraction-free workspace
• Escalate complex issues appropriately to ensure timely resolution and a positive customer experience

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Schedule & Start Date

• Start Date: Monday, January 11, 2027
• Training (12 weeks): Monday–Friday, 10:30 AM – 7:00 PM EST
• Post-Training Schedule: Monday–Friday, 11:30 AM – 8:00 PM EST; every other Saturday required with a Wednesday comp day
• Employment Type: Full-time, remote (TELECOMMUTE)

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Compensation

• Hourly pay: $25.00 per hour
• Annualized base pay range (provided by client): $46,222 – $69,333 per year

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Qualifications

• Background in customer service, insurance, retail, restaurant, or a related field (preferred)
• Excellent verbal and written communication skills with strong empathy for customers
• Ability to multitask in a fast-paced, complex environment
• Strong attention to detail and problem-solving skills
• Comfortable using Windows-based applications and multiple systems simultaneously
• Collaborative team player mentality
• Bilingual (Spanish/English) is a plus
• High school diploma or equivalent required; bachelor’s degree is a plus

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Benefits

• Medical, dental, life and disability insurance — effective on day one
• 25 days paid time off in your first full year
• Tuition reimbursement and paid volunteer opportunities
• Employee recognition and wellness programs
• Additional benefits as provided by the client

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Additional Requirements & Technology

• This role is fully remote. Applicants must have a dedicated, quiet workspace during training and scheduled hours.
• High-speed broadband internet is required (recommended minimum 10 Mbps upload / 100 Mbps download). DSL, mobile hotspots, wireless-only or unsupported satellite arrangements are not recommended. The client requires the employer-issued computer to be hardwired to the modem/router.
• Must be able to commit to the posted training and work schedule.

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Why Join (Recruiter note)

As a third-party recruiter, Careertakes partners with Confidential Client to surface qualified candidates for long-term careers in customer service and claims. This role is an excellent entry point with clear training, measurable career pathways, and a benefits package that begins immediately.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.