About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Transportation Customer Success Specialist (also posted as Customer Care Coordinator). This on-location, full-time role supports customers and internal partners by scheduling shipments, coordinating with private fleet and partner carriers, and resolving transportation issues through the company’s TMS.

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What You’ll Do

The Transportation Customer Success Specialist ensures a smooth, timely customer experience from scheduling to delivery. Key responsibilities include:

• Manage high volumes of inbound and outbound customer calls with retail, independent, and community clients
• Schedule shipments with end customers using the Transportation Management System (TMS)
• Communicate scheduling details clearly to Private Fleet Driver Supervisors and Partner Carriers
• Diagnose and resolve transportation issues by applying policies and identifying root causes
• Provide timely solutions and alternatives to customer complaints; follow up until resolution
• Maintain accurate physical and electronic records of customer interactions and service requests
• Coordinate service requirements and work to ensure one-trip service completion when possible
• Use data entry best practices to keep TMS and supporting systems up to date
• Perform other duties as assigned to support the transportation planning team

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Who We’re Looking For (Qualifications)

You’ll be successful in this role if you bring:

• Bachelor’s degree in Business, Supply Chain, Logistics Management, or 3 years equivalent experience
• Minimum 3 years’ experience in customer care coordination, transportation customer service, or related operations
• Hands-on experience with Transportation Management Systems (experience with Oracle preferred)
• Proficiency with AS/400 and Microsoft Office (Excel, Outlook)
• Strong phone etiquette, written communication, and customer-first mindset
• Excellent analytical and problem-solving abilities
• Organized, able to manage time effectively and multitask in a fast-paced environment

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Physical & Work Environment

• Regular use of standard office equipment (computer, phone, printer, copier)
• Work primarily in an indoor, temperature-controlled office
• Role involves sitting and standing; effective verbal communication via phone and email required

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Travel

• Travel as needed, up to 25%

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Why Join Confidential Client?

Confidential Client offers a supportive environment and a benefits package for full-time employees that may include:

• Flexible health, dental, and vision options
• Competitive 401(k) with company match after eligibility period
• Paid parental leave, tuition reimbursement, Employee Assistance Program
• Volunteer time opportunities and employee wellness programs
• Opportunities for growth within a large, vertically integrated organization in the manufactured-housing / logistics space

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Keywords / Skills (highlights)

• Transportation Customer Success
• Customer Care Coordinator
• TMS scheduling (Oracle preferred)
• Logistics coordination
• Customer service / escalation management

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.