About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

As a CTIO — Activation & Customer Success Experienced Associate, you will help clients realize value from software and services by building strong relationships, supporting onboarding, and using data to guide decisions. You will work closely with internal teams to deliver timely, high-quality results and continuously improve client experience.

• Engage with clients to understand needs and drive successful outcomes
• Build and sustain client relationships to improve satisfaction and retention
• Support client onboarding and ongoing account management
• Use data analytics to identify trends and recommend improvements
• Manage customer interactions and resolve issues in a timely, professional manner
• Collaborate across teams to design and deliver customer-focused solutions
• Apply CRM tools and processes to track engagement and success metrics
• Take ownership of your professional development and contribute to team goals

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Who You Are (Minimum Qualifications)

• Bachelor’s degree (or equivalent)
• At least 1 year of relevant experience in customer success, client services, or related roles
• Strong communication and active listening skills
• Comfortable working with data to inform recommendations
• Experience with or aptitude for CRM platforms and customer workflows

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Preferred (Nice-to-Have)

• Master’s degree or MBA
• Demonstrated proficiency with Customer Relationship Management (CRM) tools
• Experience applying data analytics to improve customer outcomes
• Track record supporting client onboarding and retention programs
• Ability to adapt to diverse client needs and fast-changing environments

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Compensation & Benefits

• Salary range: $50,500 — $140,000 per year. Actual compensation within the range will depend on skills, experience, qualifications, and location, and in accordance with applicable laws.
• Eligible for an annual discretionary bonus.
• Benefits may include medical, dental, vision, retirement savings (401k), paid holidays, vacation, and sick leave; specific offerings are determined by the hiring organization.

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Location & Work Model

• Job location: Minneapolis, MN (55405). The role is based in the Minneapolis area; hybrid/remote flexibility may be available per the client’s policy and role requirements.

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Compliance & Hiring Notes

• Confidential Client and Careertakes are committed to hiring in compliance with applicable federal, state, and local employment laws. Where applicable, candidates impacted by local Fair Chance / Ban the Box ordinances will be considered in accordance with those laws.
• Visa sponsorship: Confidential Client’s sponsorship policies vary by role; applicants who require sponsorship should consult the client’s recruiting team for details.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.