About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is seeking a CTIO - Activation & Customer Success — Experienced Associate to help drive client adoption, satisfaction, and long-term value for software and service solutions. This role blends client-facing relationship work with hands-on use of CRM and analytics to improve onboarding, retention, and customer outcomes.

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What You’ll Do

• Engage with clients to understand requirements and success metrics
• Build trusted relationships that enhance client satisfaction with Confidential Client’s services and products
• Support client onboarding and day-to-day account management to foster long-term partnerships
• Use CRM tools to manage interactions, workflows, and customer lifecycle activities
• Leverage data analytics to identify trends, inform client strategies, and improve service delivery
• Troubleshoot and resolve customer issues, escalating technical concerns when needed
• Collaborate with cross-functional teams to deliver quality work in a fast-paced environment
• Gather and analyze information from multiple sources to inform recommendations and decisions
• Take ownership of deliverables and continuously seek opportunities to add client value

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What You Must Have

• Bachelor’s degree (or equivalent experience)
• Minimum 1 year of relevant experience in customer success, client engagement, or similar roles
• Demonstrated ability to use CRM systems to manage customer data and workflows
• Strong communication and active listening skills
• Ability to analyze data and translate findings into actionable next steps
• Proven customer-facing skills with a focus on service and relationship-building

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What Sets You Apart (Preferred)

• Master’s degree or MBA (preferred)
• Experience applying data analytics to improve customer success metrics
• Prior experience with client onboarding and retention programs
• Comfort working in a hybrid or fast-moving team environment
• Demonstrated initiative and a learning mindset

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Compensation & Benefits

• Salary range: $50,500 - $140,000 (actual compensation will depend on skills, experience, qualifications, location, and applicable employment laws)
• Eligible for an annual discretionary bonus (where applicable)
• Typical benefits may include medical, dental, vision, 401(k), paid holidays, vacation, and sick leave (actual benefits determined by Confidential Client and subject to plan terms)

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Location & Employment Type

• Location: Cheektowaga (Buffalo), NY — in-office or hybrid arrangements will be determined by Confidential Client
• Employment type: Full-time

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Additional Information

• This role is part of the Customer Services industry and will report into teams focused on activation and customer success.
• Confidential Client is committed to fair hiring practices and compliance with applicable US federal and state employment laws.
• Applicants who require sponsorship should review Confidential Client’s sponsorship policies with the hiring contact; sponsorship is not guaranteed.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.