About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Role Overview

Confidential Client is seeking an experienced associate to support Activation & Customer Success within their Customer Services practice. In this client-facing role based in Washington, D.C., you will partner with internal teams and external stakeholders to drive onboarding, adoption, and ongoing satisfaction using CRM tools and data-driven insights. This position is a great fit for a curious, proactive professional who enjoys problem-solving, building relationships, and delivering measurable customer outcomes.

---

What You’ll Do

• Engage with clients to understand needs, goals, and success metrics
• Drive client onboarding and activation programs to ensure timely, high-quality implementation
• Manage customer interactions, troubleshoot issues, and escalate when appropriate to preserve satisfaction and retention
• Use CRM systems to track engagement, outcomes, and opportunities for improvement
• Leverage data analytics to surface insights and recommend actions that improve service delivery
• Collaborate with cross-functional teams (product, engineering, operations) to deliver client-focused solutions
• Own assigned client relationships and deliverables, and support continuous improvement efforts
• Communicate clearly with internal and external stakeholders to align expectations and outcomes

---

Qualifications

• Bachelor’s degree or equivalent practical experience
• At least 1 year of relevant professional experience in customer success, client services, account management, or related roles
• Experience using Customer Relationship Management (CRM) platforms
• Strong communication and active listening skills
• Ability to gather and analyze information to identify patterns and inform decisions
• Comfortable working in a fast-paced, team-oriented environment

---

Nice to Have

• Master’s degree or MBA
• Demonstrated experience with data analytics tools or techniques to support customer success strategies
• Experience leading onboarding programs or customer retention initiatives
• Prior experience in a professional services or software environment

---

Compensation & Benefits

• Salary range: $50,500 - $140,000 (actual compensation depends on skills, experience, qualifications, location, and applicable employment laws)
• Eligible employees may receive an annual discretionary bonus
• Typical benefits include medical, dental, vision, retirement savings (401k), paid holidays, vacation, and sick leave
• Role location: Washington, D.C. (remote or hybrid arrangements may be possible depending on the team)
• Visa sponsorship: Confidential Client does not intend to sponsor H-1B visa applicants for this role, except as may be allowed under company policy
• Background checks and compliance with local fair-chance ordinances will be handled in accordance with applicable laws

---

Compliance & Employment Notes

This posting follows applicable U.S. employment laws for roles listed in Washington, D.C., including pay transparency (salary range is provided above). Confidential Client is committed to fair hiring practices and will consider required local ordinances and regulations where applicable.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.