About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Customer Success Associate (Activation & Customer Success) — Little Rock / Cammack Village, AR. Join a confidential client delivering client-facing software and services, focused on onboarding, activation, and long-term customer value. This role blends customer relationship management (CRM), data-driven insights, and hands-on client engagement to improve adoption and satisfaction.

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What You’ll Do

As a Customer Success Associate you will own day-to-day client interactions and contribute to successful onboarding and activation programs. You will work closely with cross-functional teams to solve client problems and optimize product usage.

• Engage with clients to understand needs, goals, and success metrics
• Lead client onboarding and activation activities to drive early value
• Use CRM tools to track client health, tasks, and outcomes
• Apply data analytics to identify adoption gaps and recommend actions
• Manage customer interactions and resolve issues to maintain positive experiences
• Build and maintain long-term client relationships to improve retention
• Collaborate with internal teams (product, engineering, delivery) to escalate and resolve client challenges
• Document processes, client feedback, and success stories to inform continuous improvement

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Qualifications

Minimum requirements to be considered for this position:

• Bachelor’s degree (or equivalent experience)
• At least 1 year of customer-facing or customer success experience
• Familiarity with CRM platforms and customer lifecycle concepts
• Strong written and verbal communication skills
• Ability to analyze client data and translate insights into actions
• Demonstrated ability to manage multiple client priorities in a fast-paced environment

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Preferred / Nice to Have

• Master’s degree or MBA (preferred)
• Prior experience with data analytics tools or SQL basics
• Experience handling enterprise or mid-market client accounts
• Strong active listening and stakeholder management skills

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Compensation & Benefits

• Salary range: $50,500 - $140,000 per year. Actual pay is based on skills, experience, qualifications, and location, and will comply with applicable employment laws.
• Eligible for annual discretionary bonus.
• Benefits may include medical, dental, vision, 401(k), paid time off, and other standard employee benefits (details vary by location).

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Location & Work Model

This role is based in the Little Rock / Cammack Village, AR area. Candidates should be able to work in accordance with the client’s local employment requirements and any role-specific on-site or hybrid expectations.

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Other important details

Careertakes and our client follow applicable U.S. employment laws. Sponsorship policy may apply; please consult the hiring team for details. Reasonable accommodations are available for applicants with disabilities; contact Careertakes for assistance.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.