About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

You will partner with clients to understand needs, support onboarding, and drive successful outcomes that increase satisfaction with Confidential Client’s products and services. This role blends client-facing communication, CRM usage, and data-informed decision-making to deliver consistent, high-quality results.

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Responsibilities

• Engage with clients to understand needs and deliver solutions that drive measurable outcomes
• Build and maintain strong client relationships to enhance satisfaction and retention
• Support client onboarding and ongoing account management processes
• Use data analytics to surface insights and inform client strategies
• Manage customer interactions, troubleshoot issues, and ensure timely resolution
• Collaborate with cross-functional teams to deliver work in a fast-paced environment
• Apply technical skills in CRM systems to optimize client engagement and tracking
• Gather and analyze information from multiple sources to inform recommendations
• Take ownership of deliverables and pursue continuous personal and professional growth

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Qualifications

• Bachelor’s degree (or equivalent)
• Minimum 1 year relevant professional experience in customer success, client services, or related roles
• Strong communication and active listening skills
• Comfort working with CRM tools to track and manage customer lifecycles
• Basic data literacy — able to analyze data and draw actionable conclusions
• Client-focused mindset with strong problem-solving and organizational skills
• Ability to adapt to diverse client needs and team environments

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Nice to Have

• Master’s degree or MBA
• Demonstrated proficiency with specific CRM platforms (e.g., Salesforce, HubSpot)
• Experience using data analytics tools to drive customer success initiatives
• Background in client onboarding and change management
• Prior experience in professional services or technology-enabled services

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Compensation & Benefits

• Salary range: $50,500 - $140,000 per year. Actual compensation within this range will depend on skills, experience, qualifications, and location, and is subject to applicable employment laws.
• Eligible for an annual discretionary bonus.
• Benefits may include medical, dental, vision, 401(k), paid holidays, vacation, and personal/family sick leave (benefit specifics vary by location and role).
• Reasonable accommodations and local legal requirements will be respected for all applicants.

(Work location: Nashville, TN — confirm hybrid/remote options and local arrangements during the interview process.)

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Additional Notes

• This role is posted on behalf of a Confidential Client in the Customer Services industry.
• The Confidential Client complies with applicable US employment laws, including state-specific pay transparency and hiring requirements.
• Immigration/sponsorship: the Confidential Client’s policies on sponsorship will be discussed during the hiring process; please confirm eligibility and any sponsorship needs early in the process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.