About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Join a Confidential Client team as an Activation & Customer Success — Experienced Associate supporting CTIO initiatives. In this role you will engage with clients to understand their needs, support onboarding and ongoing account management, and help deliver measurable outcomes by applying customer success best practices, CRM tools and data-informed insights.

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What You’ll Do

• Engage with clients to understand objectives, use cases, and success measures
• Support client onboarding and account management to foster long-term partnerships
• Manage customer interactions and resolve issues to maintain strong client experiences
• Use CRM tools to track engagements, document outcomes, and maintain accurate client records
• Analyze client data to identify patterns, inform strategy, and improve service delivery
• Collaborate with cross-functional teams to deliver quality work in a fast-paced environment
• Contribute to innovative solutions and adapt approaches to diverse client challenges
• Take ownership of personal development and help build the team’s capability and reputation

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What You Must Have

• At least a Bachelor’s degree
• At least 1 year of relevant professional experience
• Strong communication and active listening skills
• Ability to gather, analyze, and synthesize information to support decision-making

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What Sets You Apart

• Master’s degree or MBA (preferred)
• Demonstrated proficiency with Customer Relationship Management (CRM) systems
• Experience applying data analytics to customer success strategies
• Experience supporting client onboarding, retention, or satisfaction initiatives
• Proven ability to adapt to varied client needs and industry challenges

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Compensation & Benefits

• Salary range: $50,500 — $140,000 (actual compensation depends on skills, experience, qualifications, location, and applicable employment laws)
• Eligible for an annual discretionary bonus
• Benefits may include medical, dental, vision, 401(k), paid time off, holiday pay, and family leave (benefits vary by location)
• Confidential Client will comply with applicable state and federal pay transparency and employment laws

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Work location & employment type

• Location: Charlotte, NC (role is listed for Charlotte, NC)
• Employment type: Full-time
• Work arrangement: May include on-site, hybrid, or flexible arrangements where permitted; specific schedule will be set by Confidential Client

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Candidate experience & legal notes

• Confidential Client is committed to a fair hiring process and will consider applicants without regard to protected characteristics under applicable law.
• Where required by law, background checks and/or eligibility verification may be conducted. Confidential Client will comply with applicable fair-chance and background-check laws in jurisdictions where the role is posted.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.