CSR I
The Customer Service Representative I at Confidential Client is an entry-level role focused on delivering high-quality customer service through efficient order processing, customer support, and coordination with internal teams. This position acts as a primary contact for customers, ensuring order accuracy, resolving issues, and supporting sales activities to enhance customer satisfaction and contribute to profitable growth.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Pest Management Products Distribution.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is hiring an entry-level Customer Service Representative I (CSR I) to deliver a high-quality customer experience across order channels. This role is the primary point of contact for customers, supporting order processing, issue resolution, and coordination with internal teams to drive customer satisfaction and profitable growth.
- Process customer orders accurately and efficiently across multiple channels in real time
- Serve as a primary point of contact for customers — provide timely order, pricing, product, and delivery information
- Coordinate with Operations, Sales, Purchasing, and Credit teams to support order fulfillment and resolve exceptions
- Track and resolve backorders, delivery deviations, and order exceptions while keeping customers informed
- Identify customer needs and recommend appropriate products, order adjustments, or promotions within guidelines
- Support basic sales activities by identifying cross-sell and upsell opportunities
- Maintain accurate customer account records and complete required documentation and reports
- Communicate professionally to build and maintain positive customer relationships
- Follow all safety, regulatory, and operational procedures
Who You Are (Qualifications)
- High school diploma required; bachelor’s degree or equivalent experience preferred
- 1+ years of face-to-face customer service experience
- Strong verbal and written communication and active listening skills
- Comfortable using computers and standard business software (e.g., Microsoft Office)
- Basic math skills for pricing and quantity calculations
- Able to prioritize, multitask, and work effectively in a fast-paced environment
- Customer-focused, dependable, and able to work both independently and in a team
- Willingness to learn product and industry fundamentals
- Ability to sit for extended periods and, depending on location, lift up to 50 lbs
- Willingness to work in environments that may include warehouse settings, temperature variation, and potential exposure to hazardous substances
Compensation & Benefits
- Estimated base pay: $52,020 per year (estimated)
- Comprehensive medical, dental, and vision insurance starting on day one
- 401(k) with company match
- Company-paid life insurance; short-term and long-term disability
- Health Savings Account (HSA) with employer contribution (eligible plans)
- Flexible Spending Accounts (FSA) (eligible plans)
- Employee Assistance Program (EAP)
- Paid time off starting on day one, with 18 days accrued annually; paid company holidays; one floating holiday
- Employee referral bonus, education assistance, and career development opportunities
Location & Work Environment
This position is based in Rancho California, CA. The role may require work in warehouse or distribution environments with possible exposure to temperature variation and industry materials. Reasonable accommodations will be provided as required by law.
Why Join Confidential Client
Confidential Client values collaboration, inclusion, and professional growth. You’ll be part of a team that supports industry customers with essential products and services and will have opportunities for development and advancement within the organization.
Perks & Benefits
- Competitive base pay and benefits
- Immediate medical, dental, and vision coverage options
- Retirement savings plan with employer match
- Paid time off and paid holidays
- Learning and development programs
- Career progression and internal mobility
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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