About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level Customer Service Representative I (CSR I) role supports order processing and customer-facing service for a confidential client in the Customer Services industry. You will be a primary point of contact for customers, helping ensure accurate order fulfillment and positive experiences.

• Process customer orders accurately and efficiently across multiple order channels in real time
• Serve as a primary point of contact for customers; provide timely updates on orders, pricing, products, and delivery
• Coordinate with Operations, Sales, Purchasing, and Credit teams to support order fulfillment and issue resolution
• Track and resolve order exceptions, backorders, and delivery deviations; keep customers informed
• Identify customer needs and recommend appropriate products, order adjustments, or promotions within guidelines
• Assist with basic sales support activities (cross-sell/upsell identification)
• Maintain accurate customer account records and complete required documentation and reporting
• Follow all safety, regulatory, and operational policies and procedures

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What We’re Looking For

• High school diploma required; bachelor’s degree or equivalent experience preferred
• 1+ years of face-to-face customer service experience (or similar customer-facing roles)
• Strong verbal and written communication and active listening skills
• Ability to prioritize, multitask, and work efficiently in a fast-paced environment
• Customer-focused mindset with basic problem-solving skills
• Comfortable using computers and standard business software (e.g., Microsoft Office)
• Basic math skills for pricing and quantity calculations
• Ability to work both independently and collaboratively within a team
• Willingness to learn product and industry fundamentals
• Ability to sit for extended periods and, depending on location, lift up to 50 lbs
• Willingness to work in environments that may include warehouse settings, temperature variation, and possible exposure to hazardous substances

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Compensation & Benefits

• Estimated pay: $53,720 per year (estimated; actual pay depends on experience, location, and internal equity)
• Benefits may include medical, dental, vision, retirement savings, paid time off, and other employee programs (plan details provided by the confidential client)

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Why Join the Confidential Client

Our confidential client values collaboration, inclusivity, and professional growth. You’ll join a team focused on delivering value to customers while developing long-term career opportunities and improving industry partnerships. This role is a strong fit for candidates who enjoy problem solving, working cross-functionally, and building customer relationships.

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Location & Work Environment

This position is based in Dessau, TX. Depending on the site, the role may involve office and/or warehouse environments, with occasional exposure to temperature variation and industry-related materials. Please review the physical requirements above.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.