About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This associate-level role serves as the primary field customer relations resource for residential and small commercial customers in an assigned territory. The position is office-based initially, with regular field visits to support customer needs and community engagement.

• Provide courteous, accurate billing explanations and basic tariff analysis to customers; support billing corrections and help monitor delinquent accounts.
• Learn entry-level technical details of the electrical distribution system and meter technologies to explain reliability and power-quality issues.
• Assist customers with energy management options and promote energy efficiency programs and company offerings.
• Serve as a local point-of-contact for assigned accounts and municipalities, coordinating with internal teams (Engineering, Collections, Service Operations) as needed.
• Investigate and resolve customer issues and complaints; document case actions and maintain compliance with regulatory guidelines.
• Proactively market company programs at community events, meetings, and via direct customer contact.
• Support new service requests, load estimation, and contract coordination for business accounts under guidance.
• Maintain professional written and verbal communication; prepare and present information to customers and internal stakeholders.

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Qualifications

Minimum requirements are split by the two associate grades below. Candidates should meet the education and experience listed for the grade they are applying to.

Customer Service Account Representative Associate (SG 04):

• Bachelor’s degree in Business, Communications, Engineering, Management, Human Relations, Marketing, or related field; OR
• Associate degree in a listed field plus a minimum of 3 years customer contact experience with knowledge of field activities/technical aspects of customer services and distribution operations; OR
• High school diploma or GED plus a minimum of 4 years customer contact experience with related field/technical knowledge.
• Must have working knowledge of field activities related to distribution operations and construction.
• Valid driver’s license required.

Business Services Account Manager Associate (SG 05):

• Bachelor’s degree in Business, Finance, Marketing, Engineering, or Industrial Technology with at least 2 years of customer service experience in a technical environment; OR
• Associate degree with at least 4 years of technical customer service experience; OR
• High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment.
• Certification as a Certified Energy Manager (CEM) or similar energy rating certification is preferred.
• Valid driver’s license required.

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Skills & Preferences

• Comfortable learning new software, systems, and meter/energy technologies
• Strong verbal and written communication; customer-focused mindset
• Problem-solving ability and experience coordinating cross-functional solutions
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Able and willing to perform on-site visits in varied terrain and weather
• Interest in a growth-oriented role with long-term career potential

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Compensation & Benefits

• Compensation ranges (grades shown):
  • SG 04 — Customer Service Account Representative Associate: $54,063 – $67,578 per year
  • SG 05 — Business Services Account Manager Associate: $63,496 – $79,369 per year
• In addition to salary, the confidential client offers a comprehensive benefits package designed to support employee well-being (medical, retirement, paid time off, training and development — specifics are provided during the hiring process).

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Work Environment & Physical Demands

• Primarily office-based with required field visits to customer locations.
• Physical demand level: Sedentary. Ability to occasionally lift/move up to 10 pounds; walking and standing may be required intermittently.
• Must possess a valid driver’s license and the ability to travel within the assigned territory.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.