About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This associate-level, customer-facing role supports residential and small commercial customers in an assigned territory (roughly 40,000–60,000 accounts depending on density). Working under supervision, you will respond to customer and public inquiries, support needs both in the office and during field visits, and promote company programs, products, and information.

Key responsibilities:

• Demonstrate basic understanding of rates and tariffs to explain billing, options, and tariff-related matters.
• Support billing corrections, monitor delinquencies, and help identify revenue/growth opportunities.
• Develop entry-level knowledge of distribution electrical systems and meter technologies to explain service reliability and power quality.
• Assist customers with energy management and efficiency programs; proactively market relevant products and initiatives.
• Serve as a local point of contact for customers; support larger accounts and municipalities as needed while balancing customer and company interests.
• Investigate, resolve, and document customer issues in a timely manner; coordinate with internal departments and maintain compliance with applicable Utility Commission guidelines.
• Attend community events, trade shows, trainings, and webinars to build subject-matter knowledge and support outreach.
• Maintain accurate records and use Microsoft Office products for documentation and reporting.

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What We’re Looking For

Minimum qualifications (Customer Service Account Representative Associate — SG 04):

• Bachelor’s in Business, Communications, Engineering, Management, or related field; OR
• Associate degree plus 3 years customer-contact experience with technical/field exposure; OR
• High school diploma/GED plus 4 years customer-contact experience with technical/field exposure.
• Working knowledge of field activities related to customer services and electrical distribution operations.
• Valid driver’s license.

Minimum qualifications (Business Services Account Manager Associate — SG 05):

• Bachelor’s in Business, Finance, Marketing, Engineering, or Industrial Technology with ≥2 years technical customer service experience; OR
• Associate degree with ≥4 years technical customer service experience; OR
• High school diploma/GED with ≥6 years technical customer service experience.
• Certified Energy Manager (CEM) or equivalent energy-rating certification preferred.
• Valid driver’s license.

Preferred skills and attributes:

• Comfortable learning new technology, software, and systems.
• Interest in a growth-oriented role and willingness to start at the associate level.
• Strong verbal and written communication and problem-solving skills.
• Ability to build and maintain effective internal and external business relationships.
• Proficiency in Microsoft Office.
• Willingness to perform on-site investigations in varying terrain and weather conditions.
• Physical demand level: Sedentary (may require occasional lifting up to 10 lbs and brief periods of walking/standing).

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Compensation & Benefits

Compensation ranges (annual):

• SG 04 — Customer Services Account Representative Associate: $54,063 – $67,578 / year
• SG 05 — Business Services Account Manager Associate: $63,496 – $79,369 / year

Confidential Client provides a comprehensive benefits package designed to support total well-being, with options for medical, retirement, paid time off, and training/development. Specific benefits and eligibility will be provided during the hiring process.

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Location, Travel & Work Environment

• Location: South Bend, IN (position is initially office-based with field visits as needed).
• Travel: Local travel within assigned territory to meet customers, conduct on-site investigations, and attend community events.
• This is an on-site role; remote work or telecommute is not the primary work arrangement.

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Legal & Compliance Notes

• A valid driver’s license is required.
• This role requires compliance with Utility Commission guidelines and other applicable regulations.
• Employment is contingent upon verification of employment authorization in the United States.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.