About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This associate-level role supports customer relations for residential and small commercial accounts across an assigned territory. The position is office-based initially with field visits as needed and is designed for candidates who want to learn technical customer-service work and build a long-term career.

• Support customers in-office and during occasional field visits; respond to inquiries and resolve service or billing questions.
• Provide clear billing explanations and basic tariff/rate guidance to help customers understand options and resolve high-bill concerns.
• Learn distribution electrical system basics and meter technologies to explain service reliability and power quality to customers.
• Promote energy-efficiency and energy-management programs to residential and business customers; partner with program managers and contractors.
• Coordinate with internal teams (Engineering, Billing, Operations) to investigate access issues, new service requests, load estimates, and contract support.
• Document customer interactions, maintain accurate records, and comply with applicable utility commission guidelines.
• Represent the confidential client professionally at community events, meetings, and customer locations.

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What We’re Looking For

Minimum requirements differ by pay grade. Candidates should meet one of the education/experience combinations below for the grade being recruited.

Minimum for Customer Service Account Representative Associate (SG 04)

• Bachelor’s degree in Business, Communications, Engineering, Management, Marketing/Human Relations; or
• Associate degree plus 3 years customer-contact experience with technical or distribution operations exposure; or
• High school diploma/GED plus 4 years customer-contact experience with technical/distribution operations exposure.
• Working knowledge of field activities related to customer services and electrical distribution/construction.
• Valid driver’s license.

Minimum for Business Services Account Manager Associate (SG 05)

• Bachelor’s degree in Business, Finance, Marketing, Engineering, or Industrial Technology plus 2 years customer service experience in a technical environment; or
• Associate degree plus 4 years technical customer service experience; or
• High school diploma/GED plus 6 years technical customer service experience.
• Certification as a Certified Energy Manager (CEM) or similar is preferred.
• Valid driver’s license.

Preferred skills and attributes

• Comfortable learning new technology, software, and systems.
• Strong verbal and written communication skills and professional presentation ability.
• Microsoft Office proficiency.
• Problem-solving mindset and ability to coordinate across departments.
• Willingness to perform fieldwork in varying terrain and weather.
• Interest in growth and long-term career development within the organization.

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Compensation & Benefits

The confidential client provides competitive pay plus a comprehensive benefits package.

• SG 04 (Customer Services Account Representative Associate): $54,063 – $67,578 per year.
• SG 05 (Business Services Account Manager Associate): $63,496 – $79,369 per year.
• Benefits include (but are not limited to) health coverage, retirement plans, paid time off, and employee development programs.

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Work Setting & Physical Demands

• Employment type: Full-time (initially office-based; periodic field visits).
• Physical demand level: Sedentary — primarily sitting with occasional walking/standing; may occasionally lift up to 10 pounds.
• Travel: Local travel across assigned territory for customer visits and community events.
• Must have and maintain a valid driver’s license.

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Notes

• This is an associate-level role intended for candidates ready to learn and grow.
• The confidential client is committed to ongoing training and internal career progression.
• #LI-Onsite

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.