Crisis Response Team Member
The Crisis Response Team Member provides 24/7 direct support to individuals and families experiencing domestic violence, including crisis intervention, safety planning, and coordination of emergency housing. This role involves collaborating with law enforcement and community partners to ensure client safety and access to resources, maintaining confidential documentation, and supporting the Confidential Client's mission through trauma-informed and culturally sensitive practices.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Social Services (Domestic Violence & Victim Services).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is hiring a Crisis Response Team Member to provide compassionate, professional, 24/7 crisis support for individuals and families impacted by domestic violence. This role focuses on helpline response, crisis assessment, safety planning, emergency shelter coordination, and referrals to internal programs and community partners. The position requires accurate confidential documentation, collaboration with law enforcement and community agencies, and support for volunteers and interns.
Key Responsibilities
- Provides confidential 24/7 response to helpline calls, offering crisis intervention, safety planning, and supportive services.
- Conducts drop-in crisis assessments to determine immediate needs and connects people to appropriate internal or external resources.
- Makes informed decisions about client entry into emergency safe housing based on safety considerations.
- Facilitates safe transportation and transfers of survivors from community sites or other housing programs.
- Monitors facility security systems (e.g., cameras, access gates) and responds to safety concerns.
- Maintains accurate and confidential documentation of helpline calls, crisis assessments, enrollments, and other client interactions in the agency database.
- Adheres to coordinated entry protocols and communicates effectively with internal teams and community partners.
- Provides training and supervision support for volunteers and interns working in crisis response roles.
- Collaborates with law enforcement and referral agencies to improve access to services.
- Participates in ongoing professional development to stay current on best practices in safety planning, domestic violence dynamics, and trauma-informed care.
- Collects program data, assists with impact evaluation, and recommends program improvements.
- Supports cross-departmental programs as needed and attends required department/agency meetings.
- Performs other duties as assigned in line with agency policies and state/federal law.
Qualifications
- Associate’s degree with coursework in social work, human services, victimology, or a related field; OR
- Bachelor’s degree in criminal justice, victims’ services, social services, or related field preferred.
- Six (6) months of prior experience conducting crisis response assessments preferred.
- Experience working with at-risk populations and domestic violence survivors preferred.
- Ability to remain calm and supportive during psychological emergencies with appropriate supervision.
- Strong written and verbal communication skills in English; bilingual in Hmong, Spanish, or Punjabi is a plus.
- Demonstrated cultural sensitivity and ability to work without discrimination across diverse populations.
- Proficiency with standard office software and ability to prepare clear reports and documentation.
- Flexible, adaptable, and effective as part of a team and in cross-disciplinary partnerships.
Required Certifications & Checks
- Valid California driver’s license and proof of liability insurance on personal vehicle.
- Must be insurable at standard rates by the agency’s insurance carrier.
- Must pass pre-employment drug screening, background check (including five‑year DOJ verification where required by grants), and Tuberculosis test.
Compensation & Benefits
- Hourly pay range: $21.00 - $29.40 per hour (range represents a good faith estimate; final pay depends on experience and qualifications).
- Medical coverage available with employee contribution (example: $60/month employee rate), dependent coverage available at pro‑rated cost.
- 100% employer-paid dental and vision.
- 11 paid holidays; PTO accrual up to 11 days annually.
- California Paid Sick Leave plus additional sick leave accrual.
- 403(b) retirement plan with employer match.
Physical Demands & Work Environment
- Typical office environment indoors with normal noise levels; some physical activity required (walk, sit, stand, lift up to 35 lbs).
- Visual and auditory acuity for reading and communication; fine dexterity for routine tasks.
- Reasonable accommodations will be provided as required by law.
Additional Notes
- This role may require evening, weekend, and rotating shifts to provide 24/7 coverage.
- Confidential Client operates programs that require adherence to grant-related background verification and reporting requirements.
- Employment decisions are made without discrimination and in compliance with applicable federal and state laws.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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