About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

This role supports college-wide enrollment and outreach by handling a high volume of recruitment-related calls and connecting prospective students with admissions staff. Responsibilities include:

• Call, contact, and connect prospective students via warm phone transfer to admissions teams
• Meet or exceed established phone and conversion goals (including Close %)
• Accurately capture and record lead/marketing data across multiple systems in a timely manner
• Follow and deliver prepared scripting; use persuasion and relationship-building skills to drive enrollment persistence
• Manage time effectively to provide a world-class experience for students and inbound callers
• Perform other duties as assigned in a fast-paced, team-oriented contact center environment

---

Key Competencies & Skills

• Strong telephone skills and phone etiquette
• Clear verbal and written communication
• Active listening and problem-solving
• Customer service orientation and resilience under stress
• Organization, attention to detail, and good judgment
• Teamwork and adaptability
• Goal-oriented with the ability to meet metrics

---

Qualifications

• High school diploma or equivalent
• Previous customer service or sales experience preferred
• Comfortable using the internet and Microsoft Office products, including Outlook
• Ability to build rapport quickly over the phone and maintain professional phone etiquette

---

Schedule & Reporting

• Schedule: Monday–Friday with some evenings and Saturdays as needed; secondary holidays may be scheduled work days
• Reports to: Contact Center Leader
• This position is performed onsite with potential opportunities for a hybrid schedule based on tenure and performance.

---

Compensation & Benefits

• Base pay: $18.75 per hour (estimated $39,000 per year)
• This position is eligible for overtime where applicable.
• Our client offers a comprehensive benefits package that may include medical/dental/vision insurance, paid time off, retirement benefits, and tuition assistance. Specific details will be provided during the interview process.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.