About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client is hiring a Contact Center Rep Associate to register patients and manage appointment scheduling in a high-volume call center supporting clinical and non-clinical patients.

• Register patients and schedule appointments, procedures, and testing.
• Obtain and verify insurance, referral, and guarantor information.
• Quote co-pay, co-insurance, and self-pay amounts accurately.
• Initiate communication services for hearing-impaired and non-English-speaking patients.
• Educate patients on patient portals and digital tools (e.g., My Health Connection).
• Escalate clinical or complex calls to appropriate teams as needed.
• Work collaboratively across clinics and departments to resolve scheduling and billing questions.
• Maintain accuracy of patient information and expedite staff-to-management communications.

---

Responsibilities

• Perform patient registration and scheduling functions in a call center environment.
• Verify insurance authorizations/pre-certifications with health plans or PCP offices.
• Explain financial obligations and payment options to patients.
• Provide high-quality customer service and uphold confidentiality (HIPAA awareness expected).
• Train and support colleagues on scheduling tools and processes when needed.
• Use critical thinking and independent judgment within defined scope.

---

Qualifications

• Minimum: High school diploma or GED.
• Preferred: Bachelor’s degree.
• Strong communication skills — phone and written.
• Comfortable working in a fast-paced call center and handling multiple systems.
• Basic knowledge of medical insurance verification and patient financial interactions preferred.
• Attention to detail and ability to escalate appropriately.
• Able to work with diverse patient populations and support required accommodations.

---

Schedule & Compensation

• Employment type: Part-time (schedule per posting: 40 hours per pay period / 2 weeks).
• Shift: Days.
• Pay: $19.67 – $25.57 per hour (pay dependent on relevant experience).

---

Benefits & Total Rewards

Confidential Client offers a competitive total rewards package common to the Healthcare & Nursing industry, including:

• Performance bonuses and merit-based pay increases.
• Medical, dental, and vision coverage; 24/7 mental health support.
• PTO, family & medical leave, and other paid leaves.
• Retirement plan with employer match (403(b) and possible 457(b) options).
• Flexible spending / HSA options.
• Tuition assistance, education reimbursement, and professional development resources.
• Voluntary benefits: accident, critical illness, identity protection, and discounted services.

---

Why Work Here

Join a team focused on improving lives through timely access to care and exceptional patient experience. This entry-level contact center role provides structured career-ladder opportunities to grow skills, responsibilities, and pay over time.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.