About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Contact Center Agent I to support applicants and contractors participating in home energy and sustainability programs. This is a hybrid role based in Huntersville, NC with part-time and full-time openings. The role handles inbound and outbound contacts across phone, email, chat, and web to help applicants navigate program options, eligibility, and documentation. Estimated pay (for this posting): $37,506 per year (estimated).

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What You’ll Do

• Respond to inbound inquiries via phone, email, live chat, and web with prompt, knowledgeable support
• Conduct outbound calls for status updates, missing documentation, and re-engagement
• Explain program options, eligibility criteria, timelines, and required documentation to applicants
• Guide contractors through application steps, documentation, and project requirements
• Maintain accurate CRM records for applications, escalations, and support requests
• Review and verify documentation for completeness and evaluate applications against program guidelines
• Troubleshoot technical issues related to user accounts, credentials, and program systems
• Take ownership of complex or sensitive escalations and work toward timely, compliant resolutions
• Identify recurring issues, document root causes, and raise suggestions for process improvements
• Help update SOPs, scripts, and FAQs; participate in QA reviews and peer mentorship

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Qualifications

• Experience in customer support, contact centers, claims processing, or application processing
• Experience handling escalations and resolving sensitive issues
• Comfortable learning new systems and guiding users through online platforms
• Strong attention to detail and the ability to manage multiple priorities
• Ability to learn new software quickly; familiarity with Microsoft Office is a plus
• High school diploma required; Associate’s or Bachelor’s degree a plus
• Excellent written and verbal communication skills and a customer-first mindset

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Location & Schedule

• Primary location: Huntersville, NC (hybrid schedule available following initial onboarding)
• Openings: Part-time and full-time
• Employment types: FULL_TIME | PART_TIME
• This role requires work in the U.S.; eligibility to work in the U.S. is required

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Why Join Confidential Client

• Mission-driven work supporting energy efficiency and sustainability programs
• Professional growth paths with opportunities to advance to supervisor or manager roles
• Collaborative, low-ego team culture that values initiative and continuous improvement
• Hybrid flexibility after onboarding and supportive training for new hires

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Compliance & Accessibility

Confidential Client and Careertakes are committed to fair hiring practices. Reasonable accommodations are available for applicants with disabilities—please contact us if you need an alternate application process or accommodation. Employment may be subject to identity and background verification and program-specific compliance checks where required.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.