About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Company overview

Confidential Client is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining digital gaming expertise with secure lottery technology and operations, Confidential Client delivers a comprehensive portfolio of innovative gaming solutions.

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What this role is

This is an entry-level Computer Operator role focused on tier-1 monitoring support, data entry, basic equipment troubleshooting, and escalation of malfunctions across multiple systems. The position is an excellent starting point for a career in IT operations within the gaming/lottery technology sector.

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Benefits

• Medical, Dental & Vision insurance
• 6% 401(k) match
• Paid holidays & vacation
• Paid sick leave; short/long-term disability
• Employee assistance program
• Maternity / paternity leave
• Employee discount programs

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Key responsibilities

• Provide technical monitoring support for production systems and applications
• Operate proprietary Confidential Client software applications
• Monitor system processes via alerting tools; escalate incidents per procedures
• Monitor communications devices and respond to alerts
• Support clusters of IBM AIX servers that process transactions
• Support Windows servers hosting web applications
• Support Linux servers hosting Confidential Client applications
• Perform data entry and basic system checks
• Assist with low-level equipment troubleshooting and vendor escalation
• Perform additional duties as assigned under the supervision of the Operations Manager

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Required qualifications

• Associate degree in Computer Science, IT, or a related field plus 1 year related experience; Bachelor's degree preferred — or an equivalent combination of training and experience
• Ability to acquire proficiency in new software applications
• Basic problem-solving and troubleshooting skills
• Familiarity with MS Excel and Word
• Knowledge of operating systems including AIX, Windows, and Linux
• Understanding of networking and data communications fundamentals
• Ability to work a rotating shift schedule, including nights and weekends

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Additional requirements & security

• Must possess valid documentation to establish identity and U.S. employment eligibility (I-9 compliance)
• Employment contingent on passing a thorough pre-employment background check by the required State or District Lottery and Confidential Client
• Successful completion of a pre-employment drug screening is required

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Employment type & location

• Employment type: Full-time
• Location: Strongsville, OH (on-site / shift work as required)

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.