Computer Operator I
The Computer Operator I provides technical support and troubleshooting for hardware and software systems within a federal healthcare environment, focusing on enterprise Active Directory and specialized financial systems. This role involves hands-on maintenance, user support, system configuration, and proactive engagement to ensure reliable IT operations and customer satisfaction. The position requires strong analytical skills, experience with Windows OS and Microsoft Office, and the ability to manage multiple tasks independently in an on-site setting.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
Confidential Client is seeking a full-time Computer Operator I to provide hands-on technical support for an enterprise Active Directory environment supporting federal healthcare operations in Gallup, NM. This role focuses on desktop and workstation support, hardware maintenance, imaging/configuration, basic networking troubleshooting, and strong end-user support for Windows and Microsoft 365 environments. The position is covered under the Service Contract Act.
What You’ll Do
- Provide first- and second-line technical support for desktops, laptops, thin clients, tablets, phones, printers, scanners, and video conferencing systems.
- Troubleshoot and resolve Windows 10/11 OS and Microsoft Office 365 issues, application conflicts, device drivers, and hardware faults.
- Install, configure, and upgrade workstation and network operating systems and application software.
- Perform hardware diagnostics, remove/replace defective components, and complete component upgrades (RAM, storage, NICs).
- Use imaging and configuration tools to provision systems and maintain hardware/software architecture records.
- Maintain and update the customer service database; document, assign, and track service requests to resolution.
- Provide user onboarding, orientation, and informal training on new equipment and software.
- Detect and remove malware; restore and repair damaged or critical data files.
- Interact with government representatives, vendors, warranty providers, and other IT personnel to coordinate support and warranty work.
- Consult with customers regarding potential system or program upgrades and participate in fielding activities as needed.
- Follow security protocols, maintain confidentiality, and escalate complex issues to subject-matter experts.
Required qualifications
- 2–4+ years of progressively responsible hands-on IT support experience (federal, tribal, healthcare, or similar environment preferred).
- Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or equivalent combination of education/training and experience.
- CompTIA A+ required (or obtained shortly after hire). CompTIA Network+ or equivalent experience.
- Proficiency with Windows 10/11, Microsoft Office 365, Active Directory user and computer support.
- Experience with imaging/configuration tools, malware removal tools, and diagnostic equipment.
- Basic network troubleshooting skills and understanding of TCP/IP fundamentals and NIC configuration.
- Proven ability to diagnose and resolve hardware failures, OS issues, and application conflicts.
- Strong customer service skills and ability to communicate technical information to non-technical users.
- Ability to work independently and as part of a team, manage multiple tasks, and maintain confidentiality.
Preferred qualifications
- CompTIA Security+, Microsoft Modern Desktop Administrator (MD-100/MD-101), ITIL Foundation, or Cisco CCNA (entry-level networking).
- Bachelor’s degree in IT, Computer Engineering, Computer Science, or related discipline.
- Experience supporting enterprise financial/accounting systems (e.g., UFMS) or other specialized enterprise systems.
- Knowledge of DoD, IHS, or federal IT security standards and participation in major fielding/rollout activities.
Compensation & benefits
- Estimated pay: $67,461 per year (estimated).
- Benefits include medical, dental, and vision insurance; 401(k) retirement plan; paid time off and parental leave; life and disability insurance; flexible spending accounts; commuter benefits; and tuition reimbursement.
- This posting is covered under the Service Contract Act.
Schedule & travel
- Core support hours: IHS core operation hours, generally 8:00 AM to 5:00 PM, Monday–Friday (local time). Some variance possible for task assignments, emergencies, or government-directed closures.
- Travel is not anticipated. If travel is required, it will comply with Federal Travel Regulations and GSA rates; government vehicles may be used per fleet rules.
Location
- Gallup, NM (on-site support expected in the Gallup area)
Equal Employment Opportunity & Accommodations
Confidential Client is an equal opportunity employer and prohibits discrimination or harassment of any kind. If you require an accommodation to navigate or apply for a position, please notify Careertakes or the hiring team during the application process so we can assist.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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