Community Branch Management Program - Syracuse East
The Community Branch Management Program is a one-year accelerated leadership development role focused on training participants in retail banking operations, customer service, and leadership skills. Trainees engage in comprehensive core and on-the-job training to develop expertise in banking functions, risk management, sales, and community partnership growth, preparing them for entry-level management positions within the branch network.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client’s Community Branch Management Program (CBMP) is a 1-year accelerated leadership development program for early-career professionals who want branch leadership experience in retail banking. You will rotate through classroom and on-the-job training, work with senior retail-bank leaders, support branch operations, and engage with customers to identify financial needs and drive service excellence.
- Complete a structured one-year training program combining classroom instruction, departmental overviews, and OJT (on-the-job training)
- Engage with customers to assess needs across deposit, lending and service lines
- Learn branch operations and teller transaction processing with accuracy and risk controls
- Support relationship management activities (customer assessments, profiling, account openings, outbound lead-focused calling)
- Collaborate with local small business leaders to develop community partnerships
- Participate in coaching and team development activities to help branch staff reach performance goals
- Execute special projects and present findings to senior leadership
Responsibilities
- Follow departmental policies, compliance and operational risk controls (KYC/CIP, audit requirements, fraud prevention)
- Maintain high standards of customer experience and brand representation
- Complete accurate and timely processing of transactions and service requests
- Coach and support teammates to improve sales/service outcomes
- Deliver on assigned projects and training milestones as defined by your mentor/manager
Qualifications
- Bachelor’s degree (or current MS/MBA candidate). Minimum cumulative GPA: 3.0
- Customer-facing / retail work experience
- Strong written and verbal communication skills
- Demonstrated presentation and interpersonal skills
- Proven leadership potential and teamwork capability
- Analytical ability and comfort using computer systems
- Work visa sponsorship not offered for this role
Compensation & Location
- Pay range: $29.57 - $43.99 per hour. The successful candidate’s pay within this range will be based on skills, experience and local market. This range covers all geographic locations for the role; location-specific rate will be provided by the recruiter.
- Location: Syracuse, NY (on-site / market-based branch assignments)
Why Apply
- Accelerated, hands-on path toward branch leadership in retail banking
- Paid training with exposure to senior leaders and real branch management responsibilities
- Opportunities to build community relationships and develop coaching skills
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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