About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

The Community Branch Management Program (CBMP) is a one-year accelerated leadership and development program for early-career candidates interested in retail banking and branch leadership. As a participant you will combine classroom learning, on-the-job training, and project work to build skills in customer engagement, branch operations, sales, risk and compliance, and team coaching.

This posting represents an opportunity with a Confidential Client in the Customer Services industry and is located in Auburn, NY. Pay range is provided below.

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What You’ll Do (Primary Responsibilities)

• Complete a one-year, structured Core Training curriculum covering banking fundamentals, product knowledge, effective communication, coaching, and leadership skills.
• Perform On-the-Job (OJT) responsibilities assigned by your mentor/manager, including teller processing, account opening, and customer service tasks.
• Support customer experience and relationship management by identifying customer needs, making appropriate referrals, and completing transactions accurately and efficiently.
• Participate in branch risk-management activities, including fraud prevention, Know Your Customer (KYC), and compliance with internal controls and audit requirements.
• Collaborate with local small business leaders and community partners to grow branch relationships and local presence.
• Coach and help develop branch teammates to support individual and team goals.
• Complete special projects and departmental rotations, and interact with senior retail-bank leadership as part of the program.

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Scope & Supervisory Responsibility

• This is a training-focused role intended to prepare participants for entry-level professional and/or branch leadership positions based on individual performance.
• Managerial/supervisory responsibilities: N/A during the training year.

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Who We’re Looking For (Education & Experience)

• Bachelor’s degree (or MS/MBA) candidates; minimum cumulative GPA 3.0.
• Customer-facing or retail work experience preferred.
• Strong written and verbal communication skills.
• Strong interpersonal and presentation skills.
• Demonstrated leadership ability.
• Analytical aptitude and basic computer skills.
• Note: Work visa sponsorship is not offered for this role. Candidates must be authorized to work in the U.S. without employer sponsorship.

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Compensation & Benefits

• Hourly pay range: $29.57 – $43.99 per hour. The final pay within this range will be determined by the candidate’s experience, location, and qualifications.
• Benefits and additional compensation details are provided by the Confidential Client during the interview/recruitment process.

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Additional Information & Compliance

• This role is full-time and based in Auburn, NY (onsite/branch-based; not a remote position).
• You will be expected to follow all applicable regulatory and internal control requirements.
• The Confidential Client and Careertakes comply with all federal, state, and local employment laws applicable to job postings and hiring in New York and other U.S. jurisdictions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.