Community Branch Management Program - Syracuse West
The Community Branch Management Program at Confidential Client is a one-year accelerated leadership development initiative designed to immerse trainees in consumer banking operations, customer service, and branch management. Participants engage in comprehensive training and on-the-job experiences to develop skills in financial product knowledge, risk management, sales, and team leadership, preparing them for entry-level management roles within the branch network.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services (Banking).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This 1-year Community Branch Management Program (CBMP) is an accelerated leadership development track for entry-level branch leaders. As a Branch Management Trainee you will:
- Complete structured Core Training (classroom, departmental overviews, leadership sessions) and On-the-Job (OJT) training tailored to branch needs
- Engage directly with customers to assess financial needs across product and service lines
- Resolve complex service issues and ensure accurate, timely transaction processing
- Support branch sales and relationship management activities (account opening, profiling, lead-focused outreach)
- Participate in risk-management and compliance tasks (Know Your Customer (KYC), customer information profile (CIP), fraud prevention, audit requirements)
- Collaborate with local small business leaders to grow community partnerships
- Develop coaching and people-leadership skills; support team development to meet goals
- Complete special projects and presentation assignments; interact with senior leadership across the Retail Bank
Core Responsibilities
- Complete one-year CBMP curriculum combining classroom instruction and OJT
- Learn branch operations, teller processes, and product/service lines to support customers effectively
- Maintain operational accuracy while achieving sales and service goals
- Adhere to all applicable compliance and internal control policies
- Support a customer-centric branch culture that fosters belonging and strong community relationships
- Perform other duties as assigned by your mentoring manager
Qualifications (Required)
- Bachelor’s degree (or MS/MBA) — minimum cumulative GPA 3.0
- Customer-facing or retail experience
- Strong written and verbal communication skills
- Demonstrated presentation, interpersonal, analytical and computer skills
- Proven leadership potential
- Ability to work in-person at the assigned Auburn, NY location
- Work visa sponsorship not offered for this role
Preferred
- Prior experience in banking, financial services, or branch operations
- Demonstrated success in sales-focused or supervisory settings
- Experience collaborating with small business or community partners
Compensation & Location
- Pay range: $29.57 - $43.99 per hour (range provided by the employer; location-specific rate within this range will be shared by the recruiter).
- Location: Auburn, NY — in-person attendance required for program participation.
Hiring Policies & Candidate Protections
- Confidential Client and Careertakes are committed to equal-opportunity hiring practices and will consider requests for reasonable accommodations under the Americans with Disabilities Act (ADA). If you need an accommodation during the application or interview process, please let us know.
- Background checks and employment eligibility verification may be required as a condition of employment, consistent with state and federal law.
- Work authorization: this posting does not offer visa sponsorship.
Why Join
- Accelerated leadership development with exposure to senior leaders and cross-functional teams
- Hands-on experience in branch operations, sales, customer experience, and risk/compliance
- Clear pathway to entry-level branch leadership roles based on performance and readiness
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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