About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Automotive Finance & Customer Service.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role summary

This role supports confidential client operations across light collections, customer care, and credit processing in an automotive finance environment. Candidates will be cross-trained and rotated among departments (Customer Accounts, Customer Care, Credit) as business needs dictate. This is a contract-to-hire, fully onsite position based out of Grand Prairie, TX (onsite work may be in the Irving, TX area).

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What You’ll Do

• Work in rotating roles across Customer Accounts, Customer Care, and the Credit Department.
• Customer Accounts (Light Collections)
  • Make outbound calls to customers who are 1–29 days past due to collect payment information or troubleshoot auto-pay/login issues.
  • Collect and record credit card details securely and support account reinstatement where appropriate.
• Customer Care
  • Answer inbound calls from customers about account status, payments, titles, login support, and payment options.
  • Provide clear, professional customer support and escalate complex issues per process.
• Credit Department
  • Review dealer contracts for financed accounts, verify paperwork, enter customer and contract data into the finance system, and assign account numbers.
  • Place 10–15 outbound verification calls daily to dealers as needed and file supporting documents accurately.
• Maintain accurate data entry on two-monitor station; ensure contracts are complete before forwarding for corporate processing.
• Cross-train and rotate across departments; adapt to changing schedules and business needs.
• Participate in mandatory overtime and scheduled weekend shifts when required.

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Schedule & Logistics

• Typical schedules:
  • Customer Accounts: Monday–Friday, 8:00 AM–5:00 PM with two late nights per week (11:00 AM–8:00 PM; late nights not on Friday) and every other Saturday (twice a month, 8:00 AM–12:00 PM).
  • Customer Care: Monday–Friday, 8:00 AM–5:00 PM with one Saturday per month (8:00 AM–12:00 PM).
  • Credit Department: Primarily daytime processing; occasional outbound dealer calls.
• Mandatory overtime as needed (currently two Saturdays per month, 8:00 AM–12:00 PM).
• Onsite role (Grand Prairie / Irving, TX area).
• 6-month contract-to-hire.

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Compensation & Benefits

• Pay range: $18.50 – $23.50 per hour.
• Eligible temporary-role benefits may include:
  • Medical, dental & vision
  • Critical illness, accident, and hospital plans
  • 401(k) with pre-tax and Roth options
  • Voluntary life & AD&D and short-/long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off / leave (PTO, vacation, sick leave)
• Exact benefits and eligibility depend on job classification and length of employment.

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Qualifications

• Education: Bachelor’s degree highly preferred; Associate’s considered.
• Experience: Average 1–2 years of professional experience; entry-level candidates with relevant customer service or call center exposure are encouraged to apply.
• Skills:
  • Strong verbal communication and problem-solving skills
  • Call center or customer service experience; data entry accuracy
  • Comfortable handling light collections and sensitive customer payment information
  • Attention to detail and ability to follow compliance/process checklists
• Technical: Comfortable working with multiple monitors and basic finance/CRM systems; ability to learn internal AHFC-style systems and processes.

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Why candidates choose this role

• Fast path to a permanent role through a structured contract-to-hire program.
• Cross-training across multiple departments builds transferable skills in customer support and automotive finance.
• Competitive hourly pay with benefits eligibility and formal training.

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Other important info

• This position is fully onsite in Grand Prairie, TX (work location may list Irving, TX depending on assignment).
• Schedule flexibility required — candidates will be expected to work evenings and periodic Saturdays per department schedule.
• Confidential Client may use AI-assisted tools to support sourcing and screening; final hiring decisions are made by people.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.