About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is hiring a Cloud Support Administrator to support hybrid cloud operations and provide customer-facing technical support for AWS-based environments. You will troubleshoot incidents across Linux and Windows systems, coordinate with engineering and architecture teams, and help ensure mission-critical workloads remain available and secure.

• Provide Tier 1/2 technical support for internal and customer teams for cloud infrastructure issues (routing, transit gateways, access controls, security protocols).
• Provision and support customers’ AWS workload accounts and related cloud resources.
• Troubleshoot complex issues across Linux and Windows environments and escalate to engineering teams as needed.
• Log, diagnose, resolve, and track incidents through ServiceNow, phone, and email channels.
• Serve as the technical liaison between the customer, Architecture, and Capacity Engineering teams.
• Maintain and update technical documentation, Wikis, and SharePoint knowledge bases.
• Support cost-management efforts (e.g., Reserved Instances, Savings Plans) and help communicate status to stakeholders.
• Participate in rotational on-call support (may include 24/7/365 schedules).

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Minimum Qualifications

• Bachelor’s degree in a technical discipline OR 5 additional years of relevant experience in lieu of a degree.
• One active entry-level cloud certification (AWS, Azure, OpenStack, or equivalent) — or ability to obtain prior to start.
• CompTIA Security+ certification (or equivalent).
• Experience supporting Linux and Windows systems in production environments.
• Familiarity with AWS account provisioning, IAM, VPCs, and transit gateway concepts.
• Strong customer-service skills and experience using ticketing platforms (ServiceNow preferred).

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Clearance Requirements

• Must have a current, active TS/SCI with Polygraph.

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Physical & Work Environment

• Ability to move, carry, and deliver workstations within an office environment.
• Ability to remain stationary (sitting/standing) approximately 50% of the time.
• Work is based in Laurel, MD (on-site or near-site as required by client and clearance).

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Preferred Qualifications

• Hands-on experience with AWS troubleshooting and account administration.
• Prior experience supporting government or intelligence community customers.
• Familiarity with cost-optimization tools and cloud financial controls.
• Experience collaborating with Architecture and Capacity Engineering teams.

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Compensation & Location

• Location: Laurel, MD
• Employment type: Full-time
• Estimated compensation (source listing): $151,455 per year (estimated)
• This role requires eligibility to work on classified programs and the clearance noted above. Rotational on-call coverage may be required.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.