About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Provide knowledgeable, solution-oriented technical and application support to clients and internal account teams. This role focuses on understanding client workflows and business objectives, investigating technical issues, recommending practical solutions, and guiding clients to successful product use.

• Provide technical and application support to clients, answering questions and resolving issues related to the product.
• Develop an understanding of client needs, workflows, and business objectives to deliver thoughtful, solution-oriented assistance.
• Investigate client-reported issues, identify root causes, and work with internal teams to drive timely resolutions.
• Guide clients through system functionality, configuration options, and best practices to maximize product value.
• Make clear, practical recommendations about application workflows and potential solutions.
• Identify recurring client needs, product gaps, and areas for improvement; escalate and communicate insights to product and engineering teams.
• Document client interactions, troubleshooting steps, resolutions, and follow-ups in Dynamics CRM and support systems.
• Contribute to improving client support processes, knowledge base articles, and onboarding resources.

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Qualifications

The ideal candidate is a strong problem solver, customer-focused, and able to communicate technical information clearly to non-technical users.

• 1+ years of client-facing technical or application support experience.
• Bachelor’s degree or equivalent experience.
• Exceptional customer service orientation and strong interpersonal skills.
• Excellent written and verbal communication.
• Ability to work both independently and collaboratively within cross-functional teams.
• Strong troubleshooting and analytical skills; able to approach unfamiliar issues logically.
• Detail-oriented, with high personal integrity and professionalism.
• Willingness to submit to a required background check.

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Perks & Benefits

Our client offers a competitive benefits package designed to support employees’ wellbeing and career growth.

• Paid time off and paid holidays
• Medical, dental, and vision coverage
• Long-term disability and voluntary life insurance
• Company-paid basic life insurance and short-term disability
• Health Savings Account (HSA) options
• 401(k) with company match
• Education reimbursement and professional development support
• Identity theft protection and legal benefits

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About Confidential Client

Confidential Client is an IT company that builds applications, services, and data solutions primarily for public-sector organizations, non-profits, first responders, and government agencies. Their products support data management, analysis, and operational workflows that help clients deliver critical services to their communities. Confidential Client values diversity, collaboration, and continuous improvement.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.