About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Nonprofit legal services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position overview

Confidential Client seeks a dependable, organized, and compassionate Client Services & Navigation Specialist for a part-time, primarily in-office role in Fort Wayne, IN. This entry-level position (28 hours/week) combines client intake and navigation, administrative support, and legal-information assistance. The role focuses on two programs: Specialized Driving Privileges services (about 20 hours/week) and the Indiana Legal Help Desk (two 4-hour weekly shifts).

• Schedule: Part-time, approx. 28 hours per week; weekdays during business hours
• Location: Fort Wayne, IN — primarily in-office
• Employment type: PART_TIME
• Starting pay: $17.00 per hour (estimated annual pay ~ $40,195)
• Employer: Confidential Client (nonprofit legal services)

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What you’ll do

Specialized Driving Privileges Services (≈20 hours/week)

• Assist individuals seeking to regain driving privileges: explain services and application steps
• Collect client information, driving records, and supporting documentation
• Prepare, organize, and process case materials and document packets for volunteer attorneys
• Communicate with volunteer attorneys and follow through on attorney instructions
• Maintain client follow-up and schedule pickups or appointments
• Maintain accurate client records and updates in case-management systems (e.g., LegalServer)
• Refer clients to partner organizations when needs fall outside the organization’s scope

Indiana Legal Help Desk (8 hours/week)

• Serve as a trained Navigator during two four-hour shifts per week
• Respond to inquiries via phone, email, live chat, and text
• Provide general legal information about civil matters (housing, eviction, court procedures, forms)
• Use online tools and knowledge bases to help visitors locate self‑help materials and referrals
• Maintain documentation of interactions and participate in training and Navigator meetings

General responsibilities

• Maintain confidentiality and handle sensitive client information professionally
• Manage multiple tasks and meet deadlines with strong organizational skills
• Communicate effectively with clients, volunteer attorneys, coworkers, and partners
• Follow established procedures and suggest process improvements
• Participate in staff meetings and professional development
• Perform other reasonable administrative or client-service duties as needed

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Who we’re looking for (required qualifications)

We welcome candidates from diverse backgrounds. The required qualifications include:

• High school diploma or GED
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Comfortable using computers, email, and Microsoft Office (willingness to learn case-management software)
• Dependable, self-motivated, able to work independently and on a small team
• Professional customer-service approach and good judgment
• Willingness to complete required training
• Ability to maintain confidentiality

Preferred (not required)

• Some college coursework (criminal justice, legal studies, human services, business, or related)
• Office, administrative, customer service, legal, or nonprofit experience
• Familiarity with legal terminology or court processes
• Experience with electronic databases or case-management systems
• Bilingual skills, especially Spanish and English

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What success looks like

The ideal candidate:

• Enjoys helping others and treats everyone with dignity and respect
• Follows through on tasks and takes ownership of work
• Stays organized while tracking multiple clients and deadlines
• Communicates clearly and professionally, including during challenging conversations
• Asks questions, accepts feedback, and is eager to learn
• Contributes ideas for improving service delivery while maintaining confidentiality and professionalism

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Schedule, work environment & growth

• Part-time (28 hours/week) with weekday daytime schedule
• Two scheduled four-hour Indiana Legal Help Desk shifts per week
• Primarily in-office at the Fort Wayne location; some scheduling flexibility may be available with approval
• Opportunity for growth: potential to increase hours, transition to full-time, or expand responsibilities in intake, case management, or legal administrative support depending on performance and organizational needs

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Compensation & benefits

• Starting pay: $17.00 per hour (dependent on experience and qualifications); estimated annual salary ≈ $40,195
• Paid time off, prorated for part-time employees, per Confidential Client policies
• Applicable paid holidays
• Paid training and professional development opportunities
• Supportive, collaborative nonprofit environment with mentorship from legal professionals

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Why this role matters

This role provides direct, meaningful help to people facing civil legal challenges — from helping someone regain driving privileges to guiding a client to eviction resources. You’ll gain hands-on experience in legal intake and community‑focused services and be part of a team dedicated to improving access to justice.

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Legal & compliance notes

• This posting follows applicable federal and Indiana employment laws. Candidates will be evaluated without discrimination on protected characteristics.
• This role provides legal information and administrative assistance, not legal advice. Matters requiring legal advice will be referred to licensed attorneys.

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Confidentiality of employer

All references to the hiring organization have been replaced with "Confidential Client" for privacy. Careertakes is assisting as a third‑party recruiting platform.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.