Client Experience Coordinator (Surety Bonds)
The Client Experience Coordinator at Confidential Client is an entry-level role focused on supporting the Surety team with bond execution, client service, and account maintenance activities. This position offers hands-on training and mentorship to develop expertise in surety bonds, client relationship management, and insurance operations, providing a strong foundation for career growth within the insurance industry. The role requires strong organizational, communication, and customer service skills, with an on-site presence to foster collaboration and team support.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client is hiring a Client Experience Coordinator (Surety Bonds) to join a growing surety team in Miami Lakes, FL. This is an entry-level, client-facing position ideal for recent graduates, early-career professionals, or those transitioning into insurance and surety services. The role offers structured training, mentorship, and hands-on experience with bond execution, client service, and account support.
What You’ll Do
You will support day-to-day surety operations and client service activities, working closely with Account Managers and Producers. Key responsibilities include:
- Support surety workflow by handling administrative, processing, and documentation tasks related to bond execution and account maintenance.
- Assist with preparation, processing, and execution of bid, final, and commercial bonds following carrier and internal requirements.
- Review contracts and bond forms to identify and extract critical information.
- Ensure bond requests and supporting documentation are complete, accurate, and submitted on time.
- Request, collect, and follow up on underwriting and financial documentation.
- Assist with bond renewals, cancellations, close-outs, and premium audits within assigned authority.
- Coordinate routine requests with surety carriers and act as a liaison for routine carrier inquiries.
- Maintain client bond files, financial records, and documentation in internal systems.
- Prepare routine correspondence and distribute incoming documents promptly.
- Provide administrative and service support to promote workflow efficiency and support special projects or training initiatives.
- Continue developing surety knowledge, systems proficiency, and client service skills.
What We’re Looking For
We want dependable, detail-oriented candidates who are curious and motivated to learn the surety business. Required and preferred qualifications:
- Bachelor’s degree preferred; recent graduates and career-changers are encouraged to apply.
- No prior insurance experience required; transferable skills from customer service, administration, operations, or related fields are valued.
- Strong organizational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong customer service mindset and relationship-building ability.
- Proficiency with Microsoft Office and aptitude for learning new systems.
- Demonstrated initiative, curiosity, and a willingness to learn.
- Ability to work independently and collaborate effectively with a team.
- Ability to obtain and maintain required insurance license(s) as applicable.
Compensation & Employment Type
- Estimated salary: $77,492 per year (estimated).
- Employment type: Full-time; Contract opportunities may be available depending on the assignment.
- On-site presence expected to support collaboration, team leadership, and cross-functional partnership.
Why Join Confidential Client
Confidential Client provides a structured development path into a marketable area of insurance—surety bonds. You will receive hands-on training, mentorship, and exposure to carrier underwriting and client relationship management. The role is well-suited for those who want to build a long-term career in Accounting & Finance with opportunities for advancement into account management.
Additional information
Final candidates will undergo post-offer verification and background checks as required by applicable law. Candidates needing reasonable accommodations during the hiring process may request them in accordance with local regulations.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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