About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Global staff augmentation and workforce solutions.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client is seeking a Client Engagement / Customer Service Specialist for a 6-month contract to coordinate research requests and deliver executive-level client support. You will connect clients and internal stakeholders with the right business and technology research experts, manage incoming requests, and provide timely, high-quality insights that help leaders address business and technology challenges.

• Coordinate and triage client and internal stakeholder requests to the appropriate research analysts or subject matter experts
• Assess and interpret client requirements to determine the best research or resource match
• Provide research summaries, insights, and resources to support decision-making
• Maintain executive-level communication and deliver professional client service
• Manage multiple simultaneous requests while ensuring accuracy and timely turnaround
• Build and maintain strong working relationships with internal teams and research professionals
• Read and synthesize industry research to stay current on emerging technologies and business trends
• Collaborate with cross-functional teams to ensure client needs are fulfilled efficiently
• Continuously develop business knowledge and research coordination capabilities

---

Experience & Skills

This role is suitable for entry-level to early-career candidates who demonstrate strong client service orientation and an ability to learn quickly.

• Entry-level to early-career experience in customer service, client engagement, research coordination, business operations, consulting support, or account management is preferred
• Strong written and verbal communication skills; ability to adjust style for different audiences, including senior stakeholders
• Analytical thinking and problem-solving skills to interpret complex requests and identify effective solutions
• Proven ability to manage competing priorities and deliver quality under deadlines
• Stakeholder management and collaboration experience with internal teams and external clients
• Comfortable learning new software platforms, internal systems, and digital tools
• Professional demeanor and the ability to deliver executive-level service
• Growth mindset, curiosity, and willingness to learn business and technology concepts

---

Education

• Bachelor’s degree in any discipline is required OR equivalent relevant customer service experience may be considered
• Academic or professional exposure to business, technology, research, communications, or management is advantageous

---

Additional Details

• Duration: 6 months (contract)
• Location: Irving, TX (on-site or hybrid assignment per client needs — see interview details)
• Compensation: Estimated at $53,500 per year (presented in source materials as an estimate)

---

Notes on Equal Opportunity & Hiring Process

Confidential Client and Careertakes are committed to fair hiring. We welcome applications from candidates of all backgrounds. Candidates may encounter AI-assisted tools used to screen applications; these tools support review but do not replace human decision-making.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.