Claims Representative (IAP) -Workers Compensation Training Program
This entry-level Claims Representative role at Confidential Client offers a comprehensive training program to develop foundational skills in workers' compensation claims adjusting. The position involves investigating claims, communicating with stakeholders, administering benefits, and maintaining compliance under close supervision, with opportunities for career growth within a stable office environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview — Claims Representative (IAP) — Trenton, NJ
Confidential Client is seeking entry-level Claims Representatives to join a structured Workers' Compensation training program in Trenton, NJ. This role starts with a paid, instructor-led training curriculum followed by hands-on onboarding, mentoring and on-the-job coaching to prepare you for a career in claims handling and claims adjusting.
What You’ll Do
- Complete a comprehensive 4-week concept-based claims training program followed by dedicated onboarding and on-the-job training.
- Learn to adjust workers’ compensation claims under close supervision.
- Process incoming mail, emails, and claim documentation, ensuring accurate status updates and file organization.
- Communicate professionally with injured workers, employers/insureds, medical providers, attorneys and carrier representatives via phone, video and email.
- Investigate claims by gathering medical records, employer reports, witness statements and other evidence.
- Verify employer/employee relationships, confirm policy coverage, and identify subrogation or potential fraud indicators.
- Determine coverage, compensability and appropriate benefits per jurisdictional rules and client guidelines.
- Document claim activity accurately, code file actions correctly, and prepare reports with findings and recommendations.
- Administer indemnity and medical benefits, maintain calendared actions, and ensure state compliance.
- Participate in virtual and/or in-person training sessions, claim reviews and team meetings as required.
Who You Are
We’re looking for enthusiastic, service-oriented candidates for an entry-level trainee program who demonstrate:
- Strong verbal and written communication skills
- Empathy and professional customer service
- Ability to multitask and stay organized
- Accountability and structured thinking
- Ambition and desire for career growth
- Quick, agile learning ability
- Comfortable working in a collaborative team environment
Qualifications
- Education: High School Diploma or GED required. Bachelor’s degree preferred.
- Experience: 0–2 years of customer service or related experience preferred; combination of education and experience considered.
- Next class start date (target): 10/12/2026.
- Successful candidates must be able to meet the mental and physical demands described below and will be considered for reasonable accommodations where appropriate.
Work Environment & Physical Requirements
- Office-based role with virtual components (phone, video).
- Mental: Clear conceptual thinking, judgement, problem solving, discretion and ability to manage multiple priorities and deadlines.
- Physical: Computer keyboarding and ability to use standard office equipment.
- Auditory/Visual: Hearing, vision and speaking sufficient to communicate with customers and teammates.
Compensation & Benefits
As required by law for postings in certain jurisdictions, the starting pay for this role in the location listed is $25.65 per hour. Actual pay may vary based on experience, location and other factors.
- Comprehensive benefits package (subject to eligibility) — medical, dental, vision, 401(k) with match, PTO, disability, life insurance, employee assistance programs, and other voluntary benefits.
- Paid training, mentoring and clear career path opportunities.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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