Claims Representative (IAP) - Workers Compensation Training Program | Roseville, CA
The Claims Representative (IAP) role at Confidential Client is an entry-level position focused on training and developing professionals in workers' compensation claims adjusting. The role involves completing a comprehensive training program, investigating and processing claims, communicating with stakeholders, and administering benefits while working onsite in Roseville, CA. This position offers career growth opportunities within a supportive and structured environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is hiring an entry-level Claims Representative (IAP) to join a structured Workers' Compensation training program in Roseville, CA. This is an onsite, full-time role that begins with a 4-week concept-based classroom training and dedicated onboarding, followed by on-the-job mentoring. The program is designed to prepare new claims professionals for growing careers in claims adjusting and claims administration.
Training / Start Date & Location
- Next class date: 10/12/26
- Location: Roseville, CA — Onsite
- Program: 4-week paid classroom training + onboarding + mentorship
What You’ll Do
- Complete the designated claims professional training program and onboarding.
- Learn to adjust workers' compensation claims under close supervision.
- Process and respond to incoming mail, emails and documents according to claim status.
- Communicate professionally with injured workers, employers, medical providers, attorneys, and carrier representatives via phone, video, and email.
- Gather and review medical records, employer reports, witness statements and other evidence.
- Investigate employer/employee relationships, verify policies/coverage, and identify potential subrogation or fraud indicators.
- Determine coverage, compensability and appropriate benefits per jurisdictional rules and client program guidelines.
- Document claims thoroughly, code activity correctly and prepare clear reports with findings and recommendations.
- Administer indemnity and medical benefits and maintain calendared claim-related actions to ensure compliance with state rules.
- Participate in virtual/in-person meetings, claim reviews, and training sessions.
Who We’re Looking For
We seek enthusiastic, service-oriented candidates for an entry-level trainee position who demonstrate:
- Strong communication skills
- Empathy and customer-focus
- Ability to multi-task and prioritize
- Accountability and structured thinking
- Ambition and growth mindset
- Quick, agile learning and collaboration in teams
Minimum Qualifications
- High school diploma or GED required.
- Bachelor’s degree preferred.
- Around 2 years customer service experience preferred, or a combination of education and relevant experience.
Work Environment & Physical Requirements
When applicable and appropriate, reasonable accommodations will be considered.
- Mental: clear conceptual thinking, judgment, troubleshooting, problem solving, analysis, discretion, ability to handle stress and multiple priorities.
- Physical: routine computer keyboarding and sedentary office work.
- Auditory/Visual: adequate hearing, vision and speech for phone/video calls and document review.
Compensation & Benefits
As required by law, Confidential Client provides a reasonable range of compensation where pay transparency applies. For the jurisdiction noted in this posting (California), the stated starting pay for this role is $27.69/hr. A comprehensive benefits package is offered and may include:
- Medical, dental and vision coverage
- 401(k) with matching
- Paid time off (PTO)
- Disability and life insurance
- Employee assistance programs and voluntary benefits
- Training and internal career development opportunities
Actual compensation may vary based on experience, skills, and location.
Other Notes
- This role will consider qualified applicants with arrest or conviction records consistent with applicable local laws and ordinances.
- Confidential Client is committed to building a diverse and inclusive workforce. If your background does not match every preferred qualification, you are encouraged to apply.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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