Claims Representative (IAP) -Workers Compensation Training Program
This entry-level Claims Representative role at Confidential Client offers a comprehensive training program to develop foundational skills in workers' compensation claims adjusting. The position involves investigating claims, communicating with stakeholders, administering benefits, and maintaining compliance under close supervision, with opportunities for career growth within a supportive office environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client is hiring an entry-level Claims Representative (IAP) for a Workers' Compensation Training Program based in Frankfort, KY. This full-time, office-based position begins with a structured, instructor-led training program designed to prepare you for a career in claims adjusting. The training includes classroom learning, mentoring, and a guided onboarding period before you begin handling claims with supervision.
Training & onboarding
- Comprehensive 4-week concept-based training program followed by role-specific onboarding
- Assigned mentor and manager for ongoing coaching and career development
- Next class date: 10/12/2026 (start dates subject to change)
What you’ll do (Essential responsibilities)
- Complete all training and onboarding milestones necessary to progress to on-the-job claim handling
- Adjust workers' compensation claims under close supervision
- Process and respond to incoming mail, emails, and claim-related documents
- Communicate professionally by phone, video, and email with injured workers, employers, medical providers, attorneys, and carriers
- Investigate claims: gather medical records, employer reports, witness statements, and other relevant documentation
- Verify policy coverage, assess compensability, and identify potential subrogation or fraud indicators
- Document claim activity thoroughly and prepare clear, well-coded file notes and reports
- Administer indemnity and medical benefits while maintaining calendared action items to ensure compliance with jurisdictional requirements
- Participate in case reviews, training sessions, and team meetings (virtual or in-person)
Who we’re looking for (Ideal candidate traits)
- Strong verbal and written communicators
- Empathetic and service-oriented when interacting with claimants and partners
- Able to multitask and manage competing priorities
- Accountable with strong attention to detail and structured thinking
- Ambitious, eager to learn, and receptive to feedback
- Collaborative team player and agile learner
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree preferred
- Experience: 0–2 years preferred; customer service experience is helpful but not required—this is an entry-level trainee role
- Technical: Comfortable using standard office software and telephony systems
- Must be legally authorized to work in the U.S.
Compensation & benefits
- Starting pay for the jurisdiction noted in this posting: $25.65 per hour (estimated annual pay approximately $70,275)
- Confidential Client offers a comprehensive benefits package, which may include medical, dental, vision, 401(k) with matching, PTO, disability and life insurance, employee assistance programs, and options for flexible spending or health savings accounts
- Actual pay depends on location, experience, and other job-related factors
Work environment & accommodations
- Office-based role in Frankfort, KY (on-site)
- Reasonable accommodations are available to qualified applicants in accordance with applicable law
- Job tasks require clear conceptual thinking, good judgment, computer keyboarding, and the ability to communicate verbally and in writing
Why apply through Careertakes
- Careertakes is acting as a third-party recruiter on behalf of Confidential Client and can provide access to this role plus other relevant matches across our platform
- If selected, you will be employed directly by Confidential Client and supported through training and career development
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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