Claims Representative Entry Level
The entry-level Claims Representative at Confidential Client handles non-standard auto claims by investigating accident details, verifying coverage, and assessing liability. This role requires strong customer service skills, empathy, and the ability to communicate effectively while complying with industry regulations. The position offers hybrid work flexibility and opportunities for professional growth within a stable, well-regarded insurance company.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is recruiting an Entry-Level Claims Representative to join their Davenport, IA office. This is a full-time, hybrid role focused on hands-on auto-claims work, investigative training, and customer support. The position is not remote and follows a hybrid schedule (office-based mid-week with optional remote days as described below).
What You’ll Do
- Verify coverage, compensability, and reasonable payments by reviewing policies, accident details, and other claim-related information.
- Develop investigative skills: take and review recorded statements, review police reports and supporting evidence.
- Evaluate claim exposure and establish timely reserves.
- Document decisions, correspondence, and case activity to comply with legal, regulatory, and internal policy requirements.
- Support claimants and policyholders with empathy, clearly communicating the claims process, case status, and rationale for decisions.
- Obtain and maintain required state insurance licensing.
What It Takes
- Bachelor’s degree or equivalent work experience.
- Previous insurance-related experience or customer service experience preferred.
- Strong verbal and written communication skills.
- Effective time-management and organizational skills.
- Comfortable using technology and modern claims systems.
- Ability to travel as needed to fulfill job responsibilities.
- Willingness and ability to obtain required state licensing for claims handling.
Compensation & Benefits
- Estimated pay: $60,728 per year (estimated).
- Hybrid flexibility — optional work-from-home days combined with in-office collaboration and training.
- Professional development and tuition reimbursement opportunities.
- Comprehensive medical, dental, and vision plans; HSA/FSA options where applicable.
- Generous paid time off and paid volunteer time off.
- 401(k) retirement plan with company match (benefit details vary by location).
- Additional perks may include meal stipends, wellness resources, and community-giving programs.
Location & Work Model
- Primary location for this posting: Davenport, IA (in-office/hybrid).
- This role requires on-site presence per the hybrid schedule; it is not a remote-only position.
- Candidates must be able to obtain and maintain any state licensing needed for claims activities.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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