Claims - Field Claims Representative
The Field Claims Representative at Confidential Client is responsible for investigating and evaluating multi-line insurance claims within the Atlanta, GA territory. This role involves direct interaction with insureds, claimants, and witnesses to ensure accurate settlements, utilizing claims-handling software and company resources. The position offers opportunities for both entry-level and experienced candidates to develop expertise in claims adjustment while providing superior customer service and contributing to the company's commitment to ethical and service-oriented insurance solutions.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Insurance (Property & Casualty).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client is hiring Field Claims Representatives to service the territory surrounding Atlanta, GA. This field-facing role investigates and evaluates multi-line insurance claims (auto, property, bodily injury) through in-person contact, inspections, and claim file management. Candidates must reside within the assigned territory.
What you’ll do
- Complete thorough claim investigations in the field
- Interview insureds, claimants, witnesses and consult police/hospital records
- Evaluate claim facts and applicable policy coverage
- Inspect property and auto damage and prepare repair estimates
- Prepare clear, timely reports of findings and secure settlements with insureds and claimants
- Use claims-handling software and mobile applications to adjust losses in a largely paperless environment
- Provide professional, customer-focused service to independent agents and policyholders
- When eligible, serve as a certified Arbitration Panelist
Who we’re looking for
This territory is open to both entry-level candidates and experienced claims representatives.
Entry-level candidates — key expectations:
- Available and communicative during regular business hours
- Desire to learn the insurance industry and deliver strong customer experiences
- Ability to work independently in the field
- Strong verbal and written communication skills
- Good problem-solving, negotiation, organization and prioritization skills
- Timely follow-up and a valid driver’s license
- Education/credentials: bachelor’s degree preferred; AINS, AIC or CPCU designations are a plus
Experienced candidates — key expectations:
- All items listed above, plus:
- Multi-line claims experience preferred (auto, property, bodily injury)
- Demonstrated ability to assess auto, property and BI damages
- Typically 1+ years of claims-handling experience; bachelor’s degree or equivalent experience required
- AINS, AIC or CPCU designations preferred
Note: Candidates must live within the Atlanta, GA territory for which they will be assigned.
Compensation
Entry Level pay range: $57,000 - $76,000 annually.
Experienced Representative pay range: $62,000 - $90,000 annually.
Pay is determined by education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Compensation & benefits
- Company car provided for work duties
- Company stock options, including Restricted Share Units and incentive stock options
- Paid time off (PTO)
- 401(k) with a 6% company match
- Ongoing training and professional development
Why join
Confidential Client emphasizes service, ethical behavior and relationship-building with independent agents. Whether you’re new to insurance or bringing experience from another carrier, you’ll receive tools, training and a supportive environment to grow as a respected insurance professional.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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