About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client is hiring a Change Ticket Coordinator to join an IT Change-as-a-Service (CaaS) team supporting the Navy Enterprise Network (NEN). This role manages the lifecycle of design and network change tickets using approved ITSM systems and AI-assisted tools to improve process efficiency, compliance, and audit readiness.

• Create, update, and close Unified Change tickets in ITSM platforms (e.g., ServiceNow, BMC Helix, Service Manager).
• Use AI tools to collect, validate, and populate ticket fields for consistent, accurate submissions.
• Track requirements, deliverables, approval gates and dependencies across the ticket lifecycle.
• Provide leadership status updates every 2–4 weeks aligned to sprint cycles.
• Maintain accurate records to support notifications and audit readiness.
• Collaborate with engineering and project management teams to ensure changes are compliant and actionable.
• Identify, escalate, and resolve issues that impact ticket flow or approvals.
• Contribute to continuous improvement of templates, catalog services, and automation/workflow integrations.

---

Required Qualifications

• 1+ years of experience in IT operations, service management, or change management (internship/entry-level experience acceptable).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• U.S. citizenship and eligibility for government security clearance (required for this program).
• Willingness to telework with occasional on-site access as needed to designated sites.

---

Preferred Qualifications

• Familiarity with ITSM ticketing systems (ServiceNow, BMC Helix, Jira, etc.).
• Experience with process automation, workflow tools, or AI-driven service agents (GenAI, Claude Code, etc.).
• Agile or SAFe Agile experience or certification.
• Experience in government or regulated environments.
• Associate's or Bachelor's degree in IT, Computer Science, Engineering, or related field.
• Experience with catalog design, service intake, and automation workflows.

---

Location, Schedule & Clearance

• Job type: Full-time (Telecommute / Remote with occasional access to specified sites).
• Locations for occasional access (as needed): NRFK, WNYD, JAXS, BREM, SDNI.
• Applicants must be U.S. citizens and be eligible for government clearance.

---

Compensation & Benefits

• Pay Range: $57,850 – $104,575 (Confidential Client pay range; final offer will consider experience, skills, and other factors).
• Benefits overview: competitive compensation, health & wellness programs, income protection, paid leave, and retirement options.

---

About the Confidential Client

Confidential Client is a leading IT services provider supporting government and regulated customers with secure, mission-critical technology solutions. The team values innovation, compliance, and continuous improvement in service delivery.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.