About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a nonprofit social services organization (supportive housing & behavioral health).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client is seeking a full-time Case Manager to work on-site and in the community supporting a supportive-housing program in Midtown Manhattan (Times Square area). This role serves a primarily low-income and formerly homeless population, many of whom live with serious mental illness, HIV/AIDS, or histories of substance use. The Case Manager provides outreach, crisis intervention, benefits coordination, and practical supports that help clients maintain housing stability and increase independence.

• Location: New York, NY (On-site & field-based)
• Employment type: Full-time
• Schedule: Monday–Friday, 9:00 AM–5:00 PM
• Salary: $44,240.56 – $59,930.96 per year

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What You’ll Do

• Provide person-centered case management for a dedicated caseload, building trusting relationships and developing individualized service plans (ILPs).
• Conduct regular outreach and community-based visits, including appointment escorts and support for medication self-administration per agency protocols.
• Assist clients with benefits enrollment and maintenance (SSI/SSDI, Medicaid, SNAP, HASA) and support financial skill-building, including rep payee coordination.
• Support housing retention: move-in orientation, lease recertifications, inspection preparation, landlord communications, and daily living skills (hygiene, cleaning, hoarding mitigation).
• Deliver trauma-informed crisis intervention and coordinate emergency services when needed.
• Facilitate support and recreational groups and complete timely, accurate EHR progress notes to meet contact and documentation targets.
• Collaborate with interdisciplinary staff and community partners to connect clients with clinical, medical, and social resources.

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Qualifications

• High school diploma or GED required; Bachelor’s degree in Social Work, Psychology, or related field preferred.
• Entry-level candidates are encouraged to apply; prior experience with supportive housing, behavioral health, homeless services, or vulnerable populations is a plus.
• Demonstrated communication and interpersonal skills; ability to de-escalate crises and work effectively in clients' homes and community settings.
• Comfortable managing confidential information and maintaining professional boundaries.
• Bilingual Spanish preferred but not required.
• Competency with basic computer tools (Microsoft Office, EHR systems) and caseload documentation.

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Benefits

• Paid Time Off: 17 days PTO (1st year), 10 sick days, 3 personal days, and 12 paid holidays.
• Health & financial benefits: Medical, Dental, Vision, HSA, Life Insurance, Employee Assistance Program (EAP), 403(b), Commuter Benefits, FSA, and Tuition Reimbursement.
• Supportive team environment with training in trauma-informed care and community resources.

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Key Skills

• Case management & caseload management
• Outreach and community engagement
• Benefits coordination (SSI/SSDI, Medicaid, SNAP, HASA)
• Crisis intervention & de-escalation
• Client advocacy and housing retention support
• Strong written and oral communication
• Organization, prioritization, and independent problem-solving
• Microsoft Office and electronic record-keeping
• Bilingual Spanish (preferred)

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Additional Information

This position supports a high-need population and requires flexibility for field visits and occasional after-hours crisis coordination. Careertakes is assisting Confidential Client with this search as a third-party recruiting platform. Reasonable accommodations are available upon request to support applicants with disabilities during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.