About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Social Services — Supportive Housing & Homelessness Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This Case Manager role supports individuals and families experiencing homelessness, mental illness, and complex needs. You will provide person-centered case management on-site and in the field across New York City, focusing on housing stability, benefits access, crisis intervention, medication support, and life-skills coaching.

• Build rapport and maintain a dedicated caseload; develop and update individualized service plans (ILPs).
• Conduct outreach and accompany clients to community appointments (medical, legal, benefits).
• Support medication self-administration and coordinate with clinical providers as needed.
• Assist clients with public benefit applications and recertifications (SSI/SSDI, Medicaid, SNAP).
• Manage representative payee funds and help clients track financial goals.
• Support move-in orientation, daily living skills (hygiene, cleaning), hoarding mitigation, and pest/bed-bug remediation processes.
• Provide crisis intervention, coordinate with emergency services and discharge planners.
• Facilitate groups and recreational activities; document timely EHR progress notes to meet contact-hour targets.

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Qualifications & Requirements

• Education: High school diploma or GED required. Bachelor's in Social Work, Psychology, or related field preferred.
• Experience: Entry-level — no formal experience required. Prior exposure to human services or supportive housing preferred.
• Competencies: strong communication and interpersonal skills, trauma-informed de-escalation, ability to work independently in the field, and comfort with home visits.
• Language: Bilingual Spanish preferred but not required.

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Skills

• Scheduling appointments
• Caseload management
• Client engagement & outreach
• Benefits coordination (SSI/SSDI, Medicaid, SNAP)
• Crisis intervention and de-escalation
• Documentation / EHR proficiency
• Microsoft Office
• Prioritization and problem solving
• Confidential information handling

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Compensation & Schedule

• Compensation: $44,240.56 - $59,930.96 per year
• Employment type: Full-Time, Direct Hire
• Schedule: Standard business hours (9:00 AM – 5:00 PM); shift: First
• Work setting: On-site & field-based across New York City

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Benefits Summary

• Time off: 17 days PTO (1st year), 10 sick days, 3 personal days, 12 paid holidays
• Health: Medical, Dental, Vision, HSA options, EAP, short-term disability, paid family leave
• Retirement & financial: 403(b) retirement plan, FSA, transit subsidy
• Other: Tuition reimbursement and workplace supports based on eligibility

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Legal & Accessibility Notes

Careertakes and our client follow applicable federal and New York state employment laws. Careertakes and our client welcome applicants of all abilities. If you require a reasonable accommodation for the application or interview process, please indicate that need in your application or request directly — accommodations will be provided in accordance with law.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.