Case Manager - IDD Service Coordinator (1186)
The IDD Service Coordinator at Confidential Client provides trauma-informed care and case management services to adults with intellectual and developmental disabilities across the Texas Panhandle region. This role involves monthly client visits, advocacy, resource coordination, and documentation to support individuals' independence and well-being within a multi-disciplinary team environment. The position requires strong communication, time management, and organizational skills, with travel throughout the service area.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing — Intellectual & Developmental Disabilities Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position Overview
Confidential Client is hiring a Case Manager - IDD Service Coordinator (1186) to provide trauma-informed case management, skills training, and recovery planning for adults (18+) with intellectual and developmental disabilities across Amarillo and the Texas Panhandle service area. This is a full-time role. Salary range: $40,809.60 – $46,009.60 per year (depending on level: I, II, III).
Key Responsibilities
- Maintain ethical, professional, trauma-informed communication at all times.
- Travel within the assigned Texas Panhandle counties to meet clients in the community and home settings.
- Maintain an assigned caseload and meet with each individual at least monthly to monitor services (e.g., day habilitation, in-home training, transportation, respite, nursing, dental, group/host home).
- Advocate for clients to support overall safety, independence, and quality of life.
- Participate in multidisciplinary team meetings and support development of Person Directed Plans (PDPs) annually.
- Link clients to community resources that support independent living.
- Complete timely, accurate documentation to meet program and state requirements.
- Manage time and caseload independently; use flexible scheduling as approved by supervisor.
- Follow the Confidential Client Business Code of Conduct and report concerns when standards are not met.
Minimum Qualifications
- Bachelor’s degree from an accredited university.
- Excellent computer skills (including Microsoft Word and Outlook).
- Strong time management, written, and verbal communication skills.
- Ability to independently manage and organize caseload documentation and meet deadlines.
- Valid Texas driver’s license and an insurable driving record.
- Must be at least 18 years of age.
- Employees may be required to use a personal mobile device for two-factor authentication (2FA); details are in program informational documents.
Experience Levels & Compensation
- Case Manager I — Entry Level: $40,809.60 / year (no prior experience required).
- Case Manager II — Intermediate: $43,305.60 / year (minimum 1 year case management experience).
- Case Manager III — Experienced: $46,009.60 / year (minimum 2 years case management experience).
- Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
Preferred Qualifications
- Bilingual (English/Spanish) is strongly preferred.
- Prior experience working with individuals with IDD.
- Experience with SmartCare EHR is a plus.
Benefits & Perks
- Public Service Loan Forgiveness (501(c)(3) employer).
- Low-cost urgent care ($10 co-pay) and complimentary Teladoc for household; comprehensive medical, dental, and vision options.
- Retirement plan enrollment with an automatic 1% contribution and up to 6% employer match (403(b)/457 options).
- PTO accrual, standard holidays, plus 3 floating holidays (Mental Health, Celebrate Diversity, Day to Remember).
- Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
- Access to a supportive, multidisciplinary team and meaningful community impact.
Work Environment & Travel
- This role requires regular travel within the service area (top 21 counties of the Texas Panhandle).
- Work is community- and home-based as well as occasionally office-based; must be able to work flexible hours as required to meet client needs.
- Documentation and compliance with program/state standards are essential.
Additional Information
- Confidential Client is committed to ethical, person-centered services and compliance with applicable state regulations.
- This posting does not disclose the employer’s brand name publicly; applicants will be informed of the hiring organization later in the process.
- Role classification: Full-Time.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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